Responsibilities This position is responsible for providing services and support to add to the continued growth of the Bank. The responsibilities include, but are not limited to: • Processing and verifying all real estate taxes that are paid on all Accounts that are escrow borrowers. • Maintaining unpaid tax exception reports. • Paying Insurance and Real Estate Tax Bills for all Escrow customers. • Processing lending-related payments. • Preparing payoff statements. • Monitoring and Follow-up on all insurance coverage on loan collateral (i.e. Property, vehicles, Business Assets, etc.) • Entering and updating client information. • Overseeing sub-servicers (i.e. Insurance Brokers/Companies, Tax Counties, etc.) • Cross training in all functions of loan servicing. • Complete maintenance requests. • Assisting Loan Manager in all functions and special projects as assigned. • Provide communication and other support to areas outside of the Loan Service Department to promote key initiatives including growth, efficiency, lending team experience and customer experience. • Performing other duties, as assigned. Desired Competencies Successful candidates are organized, independent, and detail-oriented with excellent communication and interpersonal skills. Desired competencies include: • Excellent written and verbal communication skills • Must be able to meet deadlines and department performance standards. • Strong organizational skills. • Proficiency with Microsoft Office Suite (Excel, Word, and Outlook) • Strong analytical problem-solving and decision-making skills. • Ability to work independently and as part of a cross-functional team. • Good understanding of financial institution products and services. • Desire to be a part of a strong team that allows for open communication and ongoing learning and growth
