Division/Department: Cleaning
Job Title: Cleaning Manager
Reports To: Reservations Manager and Vice President/General Manager
Type of position: Non-Exempt / Hourly
Employee Classification: Regular
Location: Bryson City, NC
Compensation: $20-$25, depending upon experience and certifications
Job Summary: The role of the Cleaning Manager is to ensure the overall cleanliness of the train cars is completed in a timely fashion while in accordance with safety and sanitary procedures. Have a knowledge and understanding of company policy and procedures ensuring compliance. Provide leadership and effectively manage a team demonstrating company core values and ethics.
Benefits Offered: The Great Smoky Mountains Railroad offers a comprehensive Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees), Life/AD&D Insurance, Long/Short Term Disability coverage, a 401K with company-match and a generous PTO plan. SHA and Pass Exchange program for complimentary admission to area attractions.
Essential Duties and Responsibilities:
- Plans, organizes, directs, and controls all cleaning departmental activities to ensure the goals and objectives are reached and consistent with established company policy and procedure.
- Participates in recruiting, interviewing, hiring, and terminations for the department.
- Create a positive work environment by demonstrating and expecting appropriate conduct.
- Conduct formal and informal staff evaluations, as requested while providing performance feedback on a consistent and continual basis.
- Schedule appropriate staff according to cleaning needs and train car line up.
- Inspect train cars to ensure the cleanliness reflects the company standards.
- Manage the routine deep cleaning process of the train cars ensuring all tasks and responsibilities are completed.
- Monitor staff ensuring that communications and behaviors demonstrate the expectations set forth in the Company Handbook and Standards of Clean.
- Monitor and document personnel actions that may require a promotion, lay-off, termination, coaching, or other disciplinary action.
- Monitor and ensure compliance with GSMR policy, procedures, and safety program including safety rules, operating rules, and elect a member of the department to attend regular safety meetings.
- Initiate and complete all required paperwork and recordkeeping in a timely manner providing accurate reports to accounting, payroll, HR, and senior management, as requested.
- Must be able to interact effectively with coworkers and guests.
- Monitor and maintain inventory of all cleaning supplies and equipment while communicating supply needs and/or equipment issues to the department manager.
- Monitor schedules to ensure all departments are staffed adequately while managing labor.
- Ensure that the MSDS are available to staff and are up to date with all chemicals and appropriate literature.
- Report any and all safety hazards, accidents, injuries by following proper reporting procedures.
- Implement and adhere to all safety guidelines associated with state regulations.
- Ensure all supplies and equipment are returned to the cleaning cage and proper closing procedures are followed upon completing of each shift.
- Know and enforce company policies and procedures.
- Direct, oversee, and accomplish all special projects requested by GM and/or AHR/GSMR senior management.
- Other duties as requested by VP/GM, and/or AHR/GSMR senior management.
Work Environment:
- Work on and off the train in varied terrain in all weather during both daylight and dark hours.
- Good balance/equilibrium: walk on moving trains, graveled, uneven, and/or sloped surfaces that may be wet/slippery while carrying supplies.
- Utilize and operate general office equipment, Word, Excel, Email, printer/copier/scanner, two-way radio, and golf cart.
- Utilize cleaning equipment such as vacuum, dusting tools, mops, brooms, and various cleaning materials and chemicals.
