Job Title: Box Office Agent - THE POLAR EXPRESS™ Train Ride
Division/Department: Rail Events Productions/Front of House
Reports To: Rail Events Inc. (REI) Business Manager
Type of position: Non-exempt/Hourly
Employee Classification: Seasonal
Location: Whippany, NJ
Compensation: $20.00/hour
Job Summary:
The Box Office Agent works with the Front of House & Business Managers, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. The Box Office Agent is responsible for creating the first impression of the event, so efficiency and friendliness are required.
Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is an integral part of providing customer service to our guests and support to cast and crew on the ground.
Essential Duties and Responsibilities:
- Welcoming customers as they approach the ticketing area and assist with any service needs
- Confirm reservations
- Acting as the point of reference for guests who need assistance or information
- Ability to learn and work with Etix ticketing system (training will be provided) Confirm reservations, ensuring passengers have arrived at the appropriate date and time
- Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets
- Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
- Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passenger
- Assist in general care of ticketing area, including keeping a clean and orderly space
- Assist in preparing first class amenities (if applicable to location)
- Other duties as assigned
Education, Skill & Work Experience Requirements:
- Ability to learn the Etix Ticketing platform with efficiency and competency
- Strong leadership and communication skills
- Excellent customer service skills
- Basic computer skills
- Ability to work weekends and evenings
- Possess a well-spoken manner in personal communications
- Front desk, reservation, customer service experience preferred
- Self-motivation and attention to details
- Must be 18 or over
Work Environment:
- Majority of time spent in a ticket office setting
- Able to work in cold, snowy, or otherwise inclement winter weather
- Varied schedules requiring evenings, weekends, overtime, and holidays
- Able to stand for prolonged periods of time
- Able to stand and walk on uneven or unsteady surfaces aboard a moving train
- Time spent in and around active railroad yard(s)
What’s in it for you?
- Join the cast and crew of a one-of-a-kind Broadway-style performance on a moving train
- Amazing opportunity for folks beginning their theater career
- Serve others and create a world of make believe and magic
- Great industry pay and a chance to build upon your theater network and make lifelong connections
- Enrich and positively impact the experience for all – big and small
- Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
- Catered meals for 5-show days
- Comp tickets for your friends and family
- Potential for end of season bonus
Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.
Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.
