APPLICATION ANALYST I

Application Engineer: Jack Henry Episys/Symitar experience preferred.

Schedule of Work:

• Monday to Friday: 7:30 AM – 4:30 PM

• Including On-call Schedule

Please keep in mind that this schedule is subject to change as needed.

**No visa sponsorship available

BENEFITS:

• Medical, Dental & Vision Insurance

• Paid Short-Term Disability, Life Insurance and AD&D

• Paid Federally Recognized Holidays

• Vacation, Birthday, Floating Holiday & Sick Leave

• Tuition Reimbursement

• 401(k) with Employer Match

• Pension Plan

• Opportunities for advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a(n) Application Analyst I at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the VP of Business Insights & Application Engineering, the Application Analyst I is responsible for ensuring that software applications and production jobs run smoothly and efficiently, providing technical support to users, diagnosing and resolving problems, and maintaining software systems. This role combines application support with development activities, including application enhancements, building new integrations, coding, and scripting.

Duties and responsibilities

Department Operational Support

• Monitor batch jobs, scheduled processes, and automated workflows to ensure successful completion.

• Review job logs and error messaged to diagnose problems.

• Document issues, solutions, and lessons learned.

• Coordinate with technical lead for complex problem resolution.

• Monitor data feeds and file transfers between systems.

• Set up and respond to alerts for system failures or SLA breaches.

• Schedule and maintain automated scripts using Opcon or Airflow task schedulers.

• Implements automated processes and scripts to monitor system health and job completion.

• Create scripts using Powershell or Python to automate routine tasks.

• Develop Python scripts for file processing and data manipulation.

• Modify existing scripts to meet changing operational requirements.

Technical Oversight & Review

• Debug and troubleshoot script errors and logic issues.

• Design and manage OpCon or Airflow jobs.

• Create basic SQL queries for data extraction and validation.

• Generate routine operational reports and metrics

• Prepare status updates for management and stakeholders.

Compliance & Policy Adherence

• Ensure data integrity and application availability.

• Ensure all deliverables and projects comply with organizational PCI PII policies..

• Maintain documentation of data sources, transformations, and business rules.

Expectations of all Sandia Area employees

• Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.

• Represent the credit union with professionalism, integrity, and ethical conduct at all times.

• Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.

• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.

• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.

• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.

• Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.

• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.

• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.

• Willing to undergo background and credit checks as required by federal and state regulations.

• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.

Knowledge, Skills, and Abilities (KSAs)

• Expertise in writing and modifying scripts with a preferred understanding of financial institution operations.

• Basic understanding of operating systems (Windows, Linux/Mac).

• Proficient in one or more programming language like Python.

• Familiarity with job scheduling and batch processing.

• Strong analytical and problem solving skills to identify issues, offer practical and effective solutions.

• Capability to learn new technologies and tools quickly.

• Ability to analyze errors and logs files to identify error patterns.

• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.

• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.

• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.

• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

• Ability to perform essential functions, including the ability to lift up to 30 lbs. as needed.

Minimum Education and Experience Requirements

• Associate's degree in related field.

• • Directly related experience, in addition to minimum years required, may be considered as a substitution.

• One (1) year(s) of applicable experience required.

• 1+ years of experience in a technical role.

*** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

Sandia Area Federal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.