DEPOSIT SERVICES SPECIALIST

Location: Northeast, Albuquerque NM

Schedule of Work:

• Monday to Friday: 8:00 AM to 5:00 PM

• Weekly rotation: 9:00 AM to 6:00 PM

• Rotating Saturday: 9:00 AM to 1:00 PM

Please keep in mind that this schedule is subject to change as needed.

BENEFITS:

• Medical, Dental & Vision Insurance

• Paid Short-Term Disability, Life Insurance, and AD&D

• Paid Federally Recognized Holidays, Birthday, and Floating Holidays

• Vacation, & Sick Leave

• Tuition Reimbursement

• 401(k) with Employer Match

• Pension Plan

• Opportunities for advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Deposit Services Specialist at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Digital Services Manager, the Deposit Services Specialist is responsible for performing a variety of back-office functions related to deposit account operations. This includes processing and balancing ACH and Share Draft, remote deposit, chargebacks, reconciling deposit-related general ledgers, handling incoming and outgoing wire transfers, and assisting with deposit account research, adjustments, and maintenance. The specialist ensures compliance with applicable regulations and internal procedures while delivering accurate and timely service.

Duties and responsibilities

Department Operational Support

• Processes daily settlement for all electronic processes and answers questions from staff and members regarding electronic payments/services.

• Process ACH death reclamations and notifications (DNE), reconcile ACH files, including returns, notifications of change (NOCs), and exceptions.

• Review and post incoming and outgoing wire transfers in accordance with regulatory and internal policies.

• Research and resolve deposit-related discrepancies or account issues in collaboration with branches and other departments.

• Monitor and balance deposit-related general ledger accounts.

• Support fraud prevention and loss mitigation efforts related to deposit services, including unauthorized debits and wire fraud claims.

• Assist in processing Share Draft exceptions and returns.

• Respond to internal and external inquiries in a timely and professional manner.

• Provide back-up support to electronic service specialists.

Expectations of all Sandia Area employees

• Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.

• Represent the credit union with professionalism, integrity, and ethical conduct at all times.

• Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.

• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.

• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.

• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.

• Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.

• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.

• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.

• Willing to undergo background and credit checks as required by federal and state regulations.

• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.

Knowledge, Skills, and Abilities (KSAs)

• Expertise in ACH processing, wire transfers, share draft, and deposit operations with a requisite understanding of financial institution operations.

• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.

• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.

• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.

• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

• Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed.

Minimum Education and Experience Requirements

• HSD or GED

• Two (2)year(s) of applicable experience required.

*** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.