COLLECTIONS/SPECIAL ACCOUNTS OFFICER - Bilingual preferred

Join our dynamic team by working exclusively at our administrative office in Albuquerque, NM. Your presence on-site is essential for this role. 

Schedule of Work:
- Monday through Friday: 8:30 AM to 5:30 PM
- Rotating Saturday: 9:00 AM to 1:115 PM
Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance

• Paid Short-Term Disability, Life Insurance, and AD&D

• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave

• Tuition Reimbursement for Professional Development

• 401(k) Plan with Employer Match

• Pension Plan for Long-term Security

• Exciting Opportunities for Career Advancement

We’re here to support your growth and well-being!

OVERALL JOB PURPOSE:

The duties and responsibilities of the Collector position include but are not limited to:

DUTIES AND RESPONSIBILITIES:

• Collects past due loan payments in accordance with policies and practices

• Ascertains reason for delinquency, counsels and work with members to cure delinquent accounts by making payment arrangements enlisting cooperation of member

• Performs skip tracing

• Markets repossessions

• Recommends accounts for charge off

• Makes recommendations for extension agreements and loan modifications

• Maintains accurate and current records of collection activity

• Investigates credit bureau disputes

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school degree or equivalent
• Two to four years collections experience required with progressive responsibilities in collection procedures
• Productive degree of initiative to manage large volume of delinquent accounts independently
• Familiarity with the Fair Debt Collections Protection Act
• Ability to accurately assess and analyze consumer credit reports
• Good oral and written communications skills
• Ability to effectively negotiate bad debts
• Flexible in judgment making
• Able to handle difficult individuals with a relative degree of ease

BENEFITS:

• Medical, Dental & Vision Insurance
• Paid Short-Term Disability, Life Insurance and AD&D
• Paid Federally Recognized Holidays
• Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement
• 401(k) with Employer Match
• Pension Plan
• Opportunities for advancement

** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

Sandia Area Federal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.