Help Desk Specialist
Competitive Pay + Benefits | Full-Time
Why This Role Matters
At CRC, technology is more than wires and screens—it’s how we connect people to our Why. As a Help Desk Specialist, you’re not just solving IT issues—you’re helping our employees and members stay focused on serving communities across the country. Every resolved ticket is one more way we Win as One and Make a Difference.
If you’re someone who thrives on problem-solving, enjoys working with people, and takes pride in continuous improvement, this role is a chance to Be the Best while helping CRC Build a Better Future.
What You’ll Do
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Be the friendly first point of contact for employees and members needing IT help (phone, email, chat, or in-person).
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Troubleshoot and resolve software, hardware, and network issues with efficiency and care.
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Walk users through fixes step-by-step—no jargon required.
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Support installations, upgrades, and maintenance of systems and servers.
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Ensure data backup and archiving processes are running smoothly.
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Document issues and solutions so the next person is set up for success.
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Share user feedback and ideas for improving IT systems and processes.
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Collaborate with your teammates to keep CRC tech reliable, secure, and employee-friendly.
What You Bring
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A solutions-focused mindset with the ability to problem-solve and collaborate.
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Comfort with SQL, hardware/software troubleshooting, and multi-tasking.
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Strong communication skills—you explain technical concepts in ways people can understand.
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Organizational skills, confidentiality, and high attention to detail.
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A team spirit that shows care for coworkers and CRC’s Why.
Why You’ll Love Working Here
Purpose in Your Work – Every issue you solve helps CRC deliver on its promise to members and employees.
A Team That Has Your Back – Collaboration and support are at the core of how we Win as One.
Room to Grow – With training, development, and exposure to new tools, you’ll keep learning every day.
Values in Action – We Always Do the Right Thing, Make a Difference, and Build a Better Future—together.
The Details
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Work Environment: Office setting with low noise (and good coffee).
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Physical Demands: Primarily computer work with occasional lifting (up to 25 lbs. frequently).
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Travel: Less than 10%.
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Education/Experience: Associate’s in IT or related field + 1 year of related experience (or equivalent).
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Bonus: Experience with CRCLink software.
Accommodations Statement
CRC is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. To request an accommodation, please contact the Human Resources Development Department at 507.437.2400.
More Reasons You’ll Love Working Here
At CRC, we want you to thrive—not just at work, but in life. That’s why we offer a competitive benefits package designed with you and your family in mind.
Compensation Package
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Competitive market-based pay
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Annual merit-based increases
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Incentive bonus program
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Shift/weekend/skill differentials
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Biweekly pay with direct deposit
Time Off & Flexibility
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Paid Time Off (PTO)
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Holiday Pay
Insurance & Protection
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Medical (4 plan options with HSA contributions from CRC)
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Dental & Vision
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Short- & Long-Term Disability
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Life Insurance with AD&D
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Accident, Hospital Indemnity, and Critical Illness protection
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Business Travel Accident coverage
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Flexible Spending Accounts (medical & dependent care)
Planning for Your Future
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401(k) with 6% company match and immediate vesting
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Tuition Assistance Program
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CRC University professional development
Wellness & Extras
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Wellness Reimbursement
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Employee Assistance Program (EAP)
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Alarm monitoring service (medical, environmental, security)
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Paid Compassion Leave
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Recognition programs & service awards
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Team celebrations and events
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Employee discount platform
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Casual dress environment
 At CRC, you’re not just fixing computers—you’re helping people do their best work. Join us and bring your skills, heart, and curiosity to a role where you’ll make a real impact every day.
