Shelter Specialist Overnight

Status: Full-Time
Pay: $21.50/hour
Schedule: Sunday, Monday, Wednesday, Thursday: 11:00 p.m. – 7:00 a.m.

Benefits Offered:

• 100% employer-paid medical insurance at base tier

• Voluntary dental and vision insurance

• Paid Time Off

• Flexible Spending Account

• Employee Assistance Program

• 403(b) savings plan with up to 3% company matching

• Paid on-the-job training and orientation

• Mileage reimbursement

• Referral program

• Opportunities for career advancement

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Job Summary: The Shelter Specialist, Overnight is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.

Essential Duties and Responsibilities:

Logistics and Safety
Goal: Maintain the safety and serenity of residents, protecting against external and internal disruptions

• Provide an active staff presence during assigned overnight shifts

• Assist with general cleanliness and safety of facility including emptying trash cans, cleaning up spills, and general groundskeeping

• Perform nightly deep cleans across site to ensure overall health of facility

• Resolve any conflicts and file incident reports when necessary

• Provide necessary emergency support and follow emergency procedures

• Conduct safety and wellness checks

• Communicate potential concerns with security staff to ensure staff and guest safety

• [If program utilizes fleet vehicles] Provide late-night transportation services

Program Support
Goal: Assist Program Manager with program functions and activities

• Encourage and discuss progress toward housing with shelter guests

• Provide general support for guests

• Observe and report concerns, violations, and general events in daily staff logs

• Provide late-night meals and organize early-morning food distribution

Requirements:

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

• Ensure a client-focused, trauma-informed, and housing-focused shelter approach

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others

• Dependability, responsibility, and the ability to communicate effectively and respectfully

• Fluency in Spanish is of significant value

• A valid California driver’s license and proof of auto insurance are required

Physical Requirements

• Ability to lift up to 50 pounds

• Prolonged periods of standing and the ability to work in a fast-paced environment

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf