Attended Donation Center Assistant Team Leader

How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment 

While receiving leadership support from the Regional Distribution Team Lead, the Attended Donation Center Assistant Team Lead advances our mission by leading and planning all aspects of all of the Attended Donation Center (ADC) operations. This position must know and adhere to all municipal compliance matters as well as ensure standards, cost-effective measures and goals are in place in a manner that is consistent with the mission, vision and values of Goodwill NCW.

Key Responsibilities

• Works to build a safety culture within the ADC operations, which promotes team member wellbeing and develops a safety focus mindset.
• Executes the strategic vision for ADC operations that continuously improves, while focusing on community service delivery of donation drop off access and facility cost savings. 
• Provides exceptional service to both internal and external customers. 
• Analyzes current and past inventory levels, partners with the Regional Distribution Team Lead on establishing future warehouse needs and strategically plans the staffing requirements of the facilities.
• Effectively uses functional tools and systems designed to gather, monitor and trend information used in making business decisions and ensures the accuracy of the data collected.  
• Monitors and maintains ADC inventory, product, equipment and supplies.
• Provides direct leadership and support to all of the ADC employee teams as well as partnership and with the warehouse and transportation team.
• Works with other organizational leaders to ensure team members are following DOT, OSHA, FMC and other regulatory and organizational regulations.
• Assists with the development of standards and procedures in support of the inbound/outbound process and distribution/logistics.
• Assists and contributes to the budget process for ADCs by providing supporting data.
• Ensures all ADC processes adhere to internal and external customer needs.

Education, Skills & Experience Requirements

• Associate’s degree in Supply Chain Management or related field or at least 5 years of experience in Warehousing/Distribution.
• Experience in OSHA and FMCSA regulatory guidelines involving forklift and tractor-trailer operations.
• Current forklift certification is preferred.
• Ability to operate machinery such as forklift and clamp truck.
• At least an intermediate level of competency with Word, Excel, PowerPoint, and Outlook.
• Experience with nonprofit organizations is preferred.
• Experience in process improvement.
• Experience in developing sales strategy to support revenue generation is preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work is performed in warehouse conditions with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in a warehouse and distribution setting with temperatures ranging from 10-95 degrees Fahrenheit; to sit for prolonged periods of time or on your feet most of the day depending on needs; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight.
• Operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard. 
• Travel to other locations using various modes of private and commercial transportation.
• Verbally communicate to exchange information.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.