CAREER NAVIGATOR

GENERAL DESCRIPTION OF POSITION

Provide support and assistance to Goodwill employees and external clients in all areas related to gaining and/or retaining employment, career advancement, and financial stability. Assist in the initial design and implementation of educational programs, activities, and support services that promote long-term market attachment and advancement consistent with the employee's vocational goals.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.  Facilitate or directly provide career coaching assistance services to employees and clients including intake, assessment,             vocational and financial guidance, career and education search, and placement support. This duty is performed daily, about         30% of the time.

2.  Meet and communicate regularly with all assigned employees and clients. Establish relationships and maintain contact with          employers to promote employment or advancement for eligible job seekers. This duty is performed daily, about 30% of the            time.

3.   Build relationships with store managers of the employees that are assigned to caseload. This duty is performed daily, about        10% of the time.

4.   Be able to meet with employees to discuss goals during their work shift without interfering with their work performance.                This duty is performed daily, about 10% of the time.

5.   Create Individualized Service Plans to address short- and long-term career and educational goals. Use a variety of                      strategies to assist employees and clients in overcoming barriers to employment and educational goals. This duty is                    performed weekly, about 15% of the time.

6.   Communicate regularly with key staff at community partner organizations and develop and maintain up-to-date community          resource guide. This duty is performed weekly, about 10% of the time.

7.    Ensure client documentation is completed in a timely manner, and is appropriate according to individualized plans, verified           by signatures as well as being accurate and in compliance with all state and federal guidelines. This duty is performed daily,         about 20% of the time.

8.    Teach work readiness skills in one-on-one and group settings. This duty is performed weekly, about 5% of the time.

9.    Conduct one-on-one follow-up in person, by phone or by email with employees and clients to continually monitor their                   efforts, measure progress on their action plan, and provide accountability. This duty is performed monthly, about 10% of the         time.

10.   Ensure successful completion of the onboarding process for new GIA employees in conjunction with site leader/manager.            This duty is performed weekly, about 10% of the time.

11.    Assist in the interview prep and interview process for donated goods applicants in the locations in their service area. This             duty is performed daily, about 10% of the time.

12.   Possess the professional judgment necessary to make referrals to GIA Human Resources, EAP, and other providers to                help support clients/employees. This duty is performed daily, about 10% of the time.

13.   Perform any other related duties as required or assigned.

14.   Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 3 years related experience and/or training, or equivalent combination of education and experience.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Global Career Development Facilitator Certification

Certified Career Services Provider Certificate

SOFTWARE SKILLS REQUIRED

Intermediate: Alphanumeric Data Entry, Contact Management, Spreadsheet, Word Processing/Typing

Basic: 10-Key, Accounting, Database, Presentation/PowerPoint

PUBLIC CONTACT

Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

EMPLOYEE CONTACT

Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

ADDITIONAL INFORMATION

-Experience in the field of employment, vocational rehabilitation, or transitional employment assistance is preferred.

-Experience in program development and classroom instruction.

- Willingness to learn and respect the needs of persons with mental illness, disabilities, past incarceration, and/or other barriers to       employment.

- Adhere to client privacy rights and HIPPA requirements.

- Demonstrated ability to effectively present information and respond to questions from employers, clients, supervisors, and the          general public.

- Ability to provide vocational counseling, build self-esteem, access resources, and network.

- Proficient with Microsoft Office (Word, Excel.)

-Must have a valid state driver’s license and be insurable by the company’s insurance carrier.