MANAGER, CAREER SERVICES

Company Values

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Job Description

Goodwill Industries of Arkansas – Culture, Mission & Role Summary Our Mission

Changing lives through education, training, and employment.

At Goodwill Industries of Arkansas, our mission is at the heart of everything we do—and it starts with the people we welcome to our team. We are looking for individuals who embody our values and help deliver an Amazing Customer Experience (ACE) to every person who connects with our organization.

Our Core Values – I CARE

These values guide our daily decisions, relationships, and actions:

• Integrity – Honor your commitments. Be accountable.
• Collaboration – Put the mission before self.
• Attitude – Approach every task with positivity and perseverance.
• Respect – Treat others with dignity and show them they matter.
• Explore – Be proactive. Take ownership and seek solutions.

Together, these values shape a workplace culture that fuels our mission and ensures an exceptional experience for everyone—donors, customers, clients, and team members. Our goal: every interaction should leave people saying, “WOW, that was amazing!”

Our Motto

Donate. Shop. Change a Life.

Since 1927, Goodwill has provided Arkansans with a hand-up—not a handout—through self-sustaining programs made possible by the resale of donated goods. Every role in our organization directly contributes to the success of these programs. At Goodwill, your work truly changes lives.

About the Role: Career Services Manager

The Career Services Manager is responsible for overseeing the day-to-day operations of Career Centers within an assigned region. Under the guidance of the Director of Career Services, this position leads field staff and ensures program goals are met while aligning with Goodwill’s mission to help individuals achieve meaningful employment and long-term career growth.

Key responsibilities include:

• Supervising multiple Career Centers and related initiatives
• Supporting job seekers through career counseling, training, job placement, and retention services
• Building partnerships with local employers and community organizations
• Collaborating with other Goodwill programs to enhance client outcomes

This role requires strong leadership, a passion for helping others, and a commitment to creating an broad and empowering environment for job seekers.

In every interaction—with clients, coworkers, community partners, and customers—you will uphold and model Goodwill’s ACE culture, values, and mission.

Essential Duties and Responsibilities

1. Regular travel within the designated region as required to support training, programs, partnerships, and events.
2. Oversee the planning and execution of career development events such as job fairs, workshops, and hiring events. Collaborate with the marketing team and program staff to align events with outreach goals and brand standards.
3. Recruit, hire, train, and supervise qualified career services staff.
4. Provide ongoing coaching, mentoring, and professional development opportunities. Conduct quarterly performance evaluations.
5. Ensure a positive, comprehensive, and productive work environment aligned with Goodwill’s mission and values.
6. Monitor progress toward program objectives and continuously improve service quality and outcomes.
7. Implement policies and procedures to ensure effective service delivery and program consistency.
8. Develop and maintain capable, collaborative relationships with community partners through regular face-to-face interaction and outreach.
9. Establish and maintain ongoing communication with employers to promote job opportunities and career advancement for clients.
10. Coordinate with other Goodwill programs to ensure appropriate referrals and wraparound support for job seekers.
11. Maintain a working knowledge of  assesments and Opportunity Accelerator (OA) tools; provide training and support to staff.
12. Ensure clients are connected with resources that address barriers such as mental health, disabilities, justice involvement, or long-term unemployment.
13. Ensure accurate and timely documentation of program activities, services, and participant files.
14. Maintain compliance with internal systems, grant requirements, and organizational policies.
15. Prepare and present reports for internal stakeholders, tracking key performance indicators and program impact.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

High School

Experience

2 years related experience and/or training.

Management Experience

2 years related experience and/or training.

Skills

Required Certificates, Licenses, Registrations

Preferred Certificates, Licenses, Registrations

Mental Demands

CLOSE MENTAL DEMAND. Operations requiring CLOSE AND CONTINUOUS ATTENTION for control of operations. OPERATIONS REQUIRING INTERMITTENT DIRECT THINKING to determine or select the most applicable way of HANDLING SITUATIONS regarding the organization's administration and operations; also, to determine or select material and equipment where highly variable sequences are involved.

Analytical Ability / Problem Solving

DIRECTED. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.

Responsibility for Work of Others

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

8-10

Working Conditions

Somewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work is at times, in the evening or during the night hours.

Physical Demand

SEMI-REPETITIVE, LOW PHYSICAL: SEMI-REPETITIVE type work which requires PERIODS OF CONCENTRATION FOR VARIED TIME CYCLES as prescribed by the tasks.

Additional Information

Competencies/Skills

Strategic planning and goal-setting for career services programs

Familiarity with career assessments and coaching methods

Ability to design and deliver career workshops, job search strategies, and interview preparation

Program evaluation and continuous improvement

Strong presentation and public speaking abilities

Coaching individuals on career planning, job applications, and transitions

Collecting and analyzing employment outcomes and career readiness data

Problem-solving and adaptability in a changing job market