SPECIALIST, RECRUITMENT AND RETENTION

Company Values

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Job Description

The Recruitment and Retention Specialist is an integral member of our Goodwill Training and Education Center.  Their primary responsibility is to collaborate with the Recruitment Manager and leadership to recruit students and ensure successful completion of GTEC programming. The Recruitment and Retention Specialist will be responsible for supporting enrollment for both The Academy and The Excel Center.  In addition to the student LOA, the Recruitment and Retention Specialist is responsible for the cultivation and maintenance of business relationships that support GTEC programs and their students.

The Recruitment and Retention Specialist is expected to contribute and uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Essential Duties and Responsibilities

1. Participates in the development of student recruitment and retention plans, and is responsible for implementation of the plan and for obtaining target enrollment goals for The Academy and The Excel
2.  Center.
3. Monitors and maintains truancy tracking system of student progress and noticeable trends.
4. Uses retention and enrollment data to address term by term trends and develops a plan of action to address retention and enrollment goals.
5. Visits neighboring school districts and other community agencies frequently to speak to prospective students, guidance counselors, or to participate in workshops/retreats. Frequently attends community events for the purpose of recruiting new students and developing new partnerships.
6. Works closely with teachers, life coaches, and school leadership regarding students who have not yet completed the enrollment process or who are absent frequently upon enrollment.
7. Serves as a liaison between the student, home, school, counseling facilities and community resources such as social services, court services, and family service agencies.
8. Creates and distributes resource materials for student recruitment and retention programs and is responsible for adapting resources based on prospective student feedback and enrollment data.
9. Compiles monthly reports and maintains accurate case records.
10. Performs casework services with students to help identify and resolve barriers to student entry into the school.
11. Manages reports and responses to inquiries from all students interested in enrolling or re-enrolling into The Academy or The Excel Center.
12. Conferences with and provide information, support, and advisement to students to ensure program success/completion.
13. Collaborates with instructors and other school personnel to monitor student progress and to identify pathways for success.
14. Manages and monitor student information to ensure academic progress.
15. Consistently engages alumni via social platforms, email, calls, texts, and outcome data.
16. Perform any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

High School

Experience

4 years related experience and/or training.

Management Experience

Not Applicable

Skills

• Communication Skills
• Presentation/PowerPoint
• Decision Making
• Planning, organizing, and project management skills.
• Handle confidential and/or sensitive information
• Excellent communication and presentation skills.

Required Certificates, Licenses, Registrations

Valid driver's license 

VERY CLOSE MENTAL DEMAND. Operations requiring VERY CLOSE AND CONTINUOUS ATTENTION for control of operations which require a HIGH DEGREE OF COORDINATION OR IMMEDIATE RESPONSE. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also, to determine or select material and equipment where highly variable sequences are involved.

Analytical Ability / Problem Solving

DIRECTED. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.

Responsibility for Work of Others

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Working Conditions

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

Physical Demand

SEMI-REPETITIVE, LOW PHYSICAL: SEMI-REPETITIVE type work which requires PERIODS OF CONCENTRATION FOR VARIED TIME CYCLES as prescribed by the tasks.

Additional Information

1.   Bachelors Degree or equivalent experience to include a working knowledge of both The Academy and The Excel Center.

2.   Must possess ability to collect, interpret, and synthesize information about a student's social history, community environment, family                  dynamics, economic differences, and significant crises that influence academic and behavioral functioning.

3.   Must have demonstrated ability to work cooperatively as an interdisciplinary team member and devise an appropriate service plan for                referred students and their families.

4.   Must possess the ability to synthesize and interpret diagnostic and assessment data.

5.   Must possess excellent communication and time management skills.

6.   Must possess the ability to establish and maintain effective working relationships with community agencies, students, families, team                  members, and others.

8.   Requires local travel/transporting individuals; valid driver’s license, up-to-date auto insurance, and good driving record.

9.   Ability to accept and/or drive change positively; demonstrate strong planning and organizational skills and initiative

 Preferred Qualifications

 1.  Experience working with high school aged students in a nontraditional setting and/or an adult education setting strongly preferred.