Responsibilities:
- Evaluates and reviews delinquent loans to verify if foreclosure is the next option and that all other possible options have been depleted. Communicates and handles calls directly with members on assisting in saving their home, even if foreclosure has already started, by being the single point of contact base on division of accounts. Updates system coding and notes to accurately report status of foreclosure timeline. Prepares and sends required documentation to attorneys. Reviews, scans, and saves incoming invoices for payment authorization. Updates property preservation information.
- Submits supporting documents to Government-Sponsored Enterprises (GSE) for filing of claims. Communicates with team members on active efforts to prevent foreclosure losses or processes post foreclosure actions. Prepares timeline extension and over allowable requests under Federal Housing Administration (FHA) and Extensions and Variances Automated Requests System (EVARS) for foreclosure.
- Communicates and works jointly to solve investor questions, issues, and concerns, as well as sets up and cancels utilities and all preservation work. Assists with orders and tracking Broker Price Opinion's (BPO’s), appraisals, and environment analysis as required. Tracks delinquent taxes and analyzes property metrics to determine Investor’s loss potential.
- Communicates with outside vendors (appraisal companies, property preservation companies, etc.) on obtaining and verifying necessary documentation for usage in decision making. Orders and monitors monthly inspections as required. Analyzes property conditions and discusses with Home Preservation Non-Retain Specialist II to determine necessary actions. Files necessary insurance claims, as needed.
- Assists with preparing files for mortgage insurance claims submission and provides appropriate documentation for audit purposes. Follows up on mortgage insurance claims, additional information requests, and foreclosures results. Prepares loss mitigation claims for filling through FHA Connection.
- Assist in the monitoring and tracking of files, including bankruptcy, foreclosure, and litigation monitoring. Secondary backup for Bankruptcy in setting up and tracking all incoming bankruptcies. Analyzes and monitors plan agreements to ensure adherence and timely payments. Works with attorneys and trustees to facilitate issues that arise in bankruptcy, as well as work with the Home Preservation Non-Retain Specialist II to strategize as needed on bankruptcy management. Processes and scans daily incoming mail for foreclosure, home preservation, etc.
- Secondary backup for REO, mortgage release, and short sale in setting up and maintaining files. Orders, tracks, and monitors files for all repairs and property and environmental inspections. Maintains accounting of invoices and expenses and assists Bankruptcy & REO Specialist with general tasks required in the marketing and sale of the property involving real estate agents, purchasers, title, escrow and property management for conveyance or transfer to REO management, as needed.
Experience: One year to three years of similar or related experience.
Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
Qualifications:
- Knowledge and experience with MFM and CU investor guidelines and processes.
- Knowledge and experience with FHLMC, FNMA, FHA, RH, VA and other know program guidelines and processes (MSHDA, etc.)
- Knowledge of different state foreclosure requirements.
- Excellent organizational skills and attention to detail.
- Knowledge of personal finance and basic budgeting principles.
- Professional telephone, written and verbal communication and interpersonal skills.
Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.
Work Environment: While performing the duties of this job, the employee regularly works in a remote office setting.
If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!
