Responsibilities:
- Coordinates new acquisitions with affiliate credit unions, as well as assists the New Loan Acquisitions Manager with delegating tasks to conversion team.
- Conducts pre-boarding audits of newly boarded sub-servicing loans and newly boarded sub-servicing loan portfolio conversions. Pre-boarding audits include, but not limited to, verifying the accuracy of the loan-level data, ensuring documents needed to service the loan are provided by investor, as well as loans are imported into the servicing system on the effective date servicing activities are to begin.
- Secondary backup for the New Loan Specialist, as well as for auditing the on-boarding of new/sub-serviced loans.
- Responsible for assisting with auditing and setting up Escrow tax buckets for new loan setup.
- Archive sub-service stored documents into the appropriate document systems.
Experience: Three years to five years of similar or related experience.
Education: A high school education or GED.
Qualifications:
- Strong relationship-building and member service skills
- Ability to listen and communicate clearly and effectively, both verbally and in writing
- Ability to work independently
- Strong attention to detail
- Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously.
Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.
Work Environment: While performing the duties of this job, the employee regularly works in a remote office setting.
If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!