Responsibilities:
- Handles audit and document requests by gathering required materials accurately and within established timeframes to support compliance and reporting needs. Maintains loan and ACH records, manages consent processes, and assists with multiple digital servicing platforms by providing timely communication; this includes, but not limited to, servicing digital and administrative tasks related to payoff and servicing email inboxes.
- Assists with USPS updates and returned mail processing. Serves as back up to call center during periods of elevated volume. Assists with maintaining service levels and responsiveness. Required to assist as needed when called upon by the Team Lead or Manager.
Experience: One to three years of similar or related experience.
Education: A high school education or GED
Other Skills:
- Strong relationship-building and customer service skills.
- Knowledge of customer service principles and practices.
- Ability to listen and communicate clearly and effectively, both verbally and in writing.
- Attention to detail.
- Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously.
Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, manual hand and finger coordination to operate a keyboard and other input devices, to speak in and listen carefully on the telephone.
Work Environment: While performing the duties of this job, the employee regularly works in a remote and/or in office setting.
If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!
