Assistant Director, Veteran Directed Care

The Assistant Director, Veteran Directed Care  is responsible for oversight of daily operations within the Veteran Directed Care Program.  They assist section management with the following functions:  audit management, department communications, employee relations, policy development/management, recruitment, staff payroll, training and development, and VDC systems.  They ensure all operations are in compliance with program requirements.  This individual is a results-oriented professional who is able to develop and implement organizational strategies to maximize efficiency and ensure seamless VDC daily operations and alignment with company objectives.  They report to the Director, Veteran Directed Care.

1.  Audit Management, Department Communications, and Policy Development & Management:

Conducts audits in conjunction with section management for VDC program.

Coordinates and manages communications internally to staff and externally as directed by the Director, Veteran Directed Care.

Develops and execute policies for VDC to include communication of policies, processes, and protocols.   Designs, revises, manages, communicates and trains staff.

Keeps the Director, VDC and section managers informed on all issues and operations.  This includes communications via email, meetings, and reports.

2. Employee Relations, Recruitment, Staff Payroll, and Training and Development:

Conducts performance management in conjunction with section managers to include coaching, verbal and written warnings, plans of action, etc.

Supervises section managers.

Reviews applications and participates in interview panels with section managers; conducts department specific orientation.

Reviews time cards, approves leave requests, and manages scheduling in conjunction with section managers.

Conducts department orientation; ongoing department training, and training for other departments and divisions in relations to VDC.

Mentors and trains staff to foster professional development.

3. Veteran Directed Care Systems Management:

Assists with coordination, access, and training of staff on VDC systems and programs.

Removes access as appropriate when staffing changes.

Assists with office set up for new staff and transitions.

4.  Daily Operations Management:

Oversees daily Veteran Directed Care Operations.

Ensures high levels of productivity and quality through review of section functions.

Collaborates with section managers to ensure smooth operations and productivity.

Analyzes performance metrics to identify and implement process improvements.

Ensures compliance with regulations, safety standards, and company policies.

5.  Other duties as assigned by the Director, Veteran Directed Care.

  Performs other duties such as special projects.

Conducts file maintenance to include recordkeeping reviews; confidential system storage, etc.

KNOWLEDGE

Knowledge of General Accounting principles and proficient in the use of Excel (e.g. formulas, reports, graphs, and CYMA.

Working knowledge of:

Microsoft Office programs (e.g. Word, Outlook)

CYMA or similar software

Microsoft Excel

Grants Management System

ABILITIES

Leadership experience to include financial management, data analysis, personnel management, and problem-solving.

Attention to details and strong organizational skills.

Excellent communication skills (verbal and written).

Computer literate able to utilize all MS Office Products, especially Word, Excel, Outlook, and PowerPoint.

WORKING ENVIRONMENT

Office-based position with minimal physical requirements (ability to lift 20lbs, walking and climbing stairs). Little independent travel required around the area served by Bay Aging.

Bachelor’s degree with a minimum of three years leadership experience. Education may be substituted for experience. Must possess a valid driver’s license. 

FLSA status: This is an exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, national origin, age, veteran or disability status.  Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at (804) 758-2396, Ext. 1228 or mduchemin@bayaging.org.