Job Summary
The Tribal Family Services Case Manager will provide positive ongoing direct and or/indirect assistance through case management services for children and families at risk of, or involved with Indian Child Welfare (ICWA) or Office of Children Services (OCS). The Tribal Family Services Case Manager will assist families by establishing culturally responsive and strength-based service plans to meet reunification goals and individualized family needs. Works in conjunction with the Victim Services Program Coordinator, Case Management Supervisor (ICW), Safe Visitation Service Coordinator and the Social Services Director to plan and implement programmatic activities concerning supervised visitation/supervised exchange services and the provision of culturally informed parenting education e.g. Motherhood/Fatherhood is Sacred. Works directly with the Alaska DHSS Office of Children’s Services (OCS) Family Services to coordinate supervised visitation for Tribal families. The position will require flexible work schedule to include evening and weekend hours as necessary.
Job Duties & Responsibilities
- Advocate for child and family’s needs and best interests by assisting in the identification of service gaps and community resources to meet identified needs;
- Works with Tribal families on a daily basis using professional judgment and discretion to assist the parent(s) to address any barriers to the case plan;
- Process referrals for SV/SE services at Ketchikan Indian Community Family Justice Center;
- Collaborate with Case Management Supervisor (ICW) and OCS Family Services to conduct initial assessments of families to determine need for safe and supervised visits and exchanges;
- Develop and implement safety plans in collaboration with ICW program staff and OCS Family Services;
- Schedules and monitors visitation and exchanges for families accessing services at KIC’s Family Justice Center;
- Provides detailed, timely and accurate documentation of all visitation and exchange services in confidential database;
- Provides support and advocacy services to families throughout their involvement with the program;
- Provides appropriate referrals for additional support services within the Tribe and broader community;
- Identifies and resolves service gaps and system deficiencies to ensure appropriate service levels and efficient operation;
- Leads and monitors program work toward accomplishment of established goals
- Assists in the collection of data and maintenance of records to ensure proper documentation and reporting of program activities to funding agencies;
- Represents and advocates for programs within the agency and facilitates the flow of intra-agency communication;
- Provide culturally informed Parenting Class; such as “Fatherhood is Sacred, Motherhood is Sacred;
- Receives direction, case supervision through regular meetings with Case Management Supervisor on case consultation;
- Informs management of identified challenges and opportunities;
- Attend quarterly Domestic Violence Taskforce meetings to identify topics, venues, and concerns for the Safe Visit/Safe Exchange program;
- Attend training and development opportunities as determined appropriate by supervisor;
- Timely and accurate documentation of program activities, including visitation services in written reports to the Victim Services Program Coordinator, Case Management Supervisor, and OCS;
- Works with Victim Services Program Coordinator and Case Management Supervisor to develop and implement case management protocols, develop/improve policies and procedures related to the SV/SE program;
- Other related duties as assigned.
Necessary Knowledge, Skills, and Abilities
- Knowledge of state and federal “best practice” guidelines for SV/SE Programs.
- Knowledge of social work and case management services in a clinical and community-based setting.
- Knowledge of the civil and criminal justice system, state child welfare system, ICWA law, victim’s rights, court proceedings, and the District Attorney’s Office.
- Skill in writing required utilizing reports, plans, grants proposals, and other written material.
- Ability to plan research and collaborate on program funding opportunities with internal and external partners.
- Ability to establish program procedures, policies, or guidelines and to relate these to objectives.
- Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
- Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
- Skills in operating personal computers using a variety of computer software.
- Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
- Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
- Ability to learn and apply program/agency operating policies and procedures.
- Ability to manage multiple priorities and tasks concurrently and meet deadlines.
- Ability to work independently as well as with teams.
- Demonstrate commitment to improving processes in service delivery.
KIC Competencies
Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.
Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Working Conditions
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.
Conditions of Hire
- May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance.
- KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for-cause drug and alcohol screening to be eligible for and maintain employment.
- KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.
This Job Description describes the essential duties and qualifications. It is not an exhaustive statement of all the job duties, responsibilities, or qualifications; management has the exclusive right to alter or add to this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional related duties as assigned.
