Join the Team at the Brand-New Embassy Suites Downtown Chattanooga!
Do you want to be a part of something fresh and exciting—backed by a team that values people, purpose, and genuine hospitality. If you're ready to grow with a company that puts people first, we’d love to meet you. We’re looking for passionate, driven individuals to help bring exceptional service to life.
Host/Hostess Job Description
As a Host/Hostess, you will be responsible for greeting and seating guests courteously, quickly, and efficiently with a sincere, positive, pleasant and enthusiastic attitude. A qualified applicant must have excellent communication skills and the willingness to work with others as a team, able to lift 25-50 pounds, and exert fast-paced mobility for periods of up to 8 hours in length. This position also requires you to use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
The person in this position must be able to roll their sleeves up and assist our teams when needed, living our ONE TEAM. ONE VISION philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.
Requirements:
- Complete all required training
- Adhere to all standard operating procedures and property specific brand standards
- Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
- Provide personalized, friendly service to each and every guest
- Greet guests arriving and departing the restaurant
- Seat guest at an appropriate table for their party’s size and needs
- Assist bussers and servers as needed
- Provide appropriate wait times and handle pressure situations with tact and professionalism
Responsibilities:
- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
- Must be responsible for safety and security of guests, fellow associates, and hotel assets
- Have knowledge of fire alarm system and evacuation procedures
- Able to report to all scheduled shifts
- Able to communicate effectively in writing, verbally, and in person
- Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
- Is organized, honest, and works well with others
- Maintain a clean and attractive work area, uniform, and person
- Has the highest degree of integrity and is humble, living by the Golden Rule
- Able to work with people from diverse cultures and backgrounds
- Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
- Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
- Can perform work for 8 hours and work in a restrictive space/environment
- Must have eyesight enabling vision both near and far
- Must be able to use/lift arms for up to 8 hours
- Must be able to handle heat and stress
- Have finger dexterity for operating equipment
- Must speak in a clear, understandable voice, hear at a basic level, and understand English
- Must be able to write
What can we offer you?
- Enjoy the benefits of a fast-paced, full-service environment
- Advance your career with training for all positions
- We promote from within
- Above market pay for great experience
- Health, Medical, Dental insurance for full time employees
- Career Development
- Discounts on food!
