Maintenance Supervisor

Summary:  The Maintenance Supervisor directs the maintenance team in operating and maintaining equipment and facilities as part of the apartment community.  This position performs related job duties or assigns to direct reports or contractors under their supervision and guidance. 

Responsibilities include maintenance and preventative maintenance, financial and inventory management, member satisfaction, compliance, safety, program documentation, and employee satisfaction and retention.

The Maintenance Supervisor sets and meets goals and key performance indicators (KPIs) focused on NOI, occupancy, timely and quality maintenance, compliance, safety inspections, inventory, data entry and reporting, member satisfaction, and customer service response time to maximize property performance and support to members.

Essential Job Duties are performed in adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other duties may be assigned or coordinated with the Community Manager.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Timely and Quality Maintenance

• Implement and schedule a preventative maintenance programs for property, buildings and units
• Respond to and perform work as identified on work orders
• Assign team to duties such as maintenance, repair, or renovation
• Obtain bids from contractors; direct contracted projects to verify adherence to specifications
• Recommend necessary non-routine maintenance repairs and property improvements
• Perform electrical, HVAC, plumbing, appliance repair and general carpentry work
• Recognize the need for contracted labor for work beyond available skill level
• Organize and assist in snow shoveling, plowing, de-icing and removal after hours and holidays
• Participate in/schedule after hours 24 hour on-call maintenance service with ability to report to an emergency while on-call within 30 minutes
• Assist team members on after-hour emergency calls

Member Satisfaction

• Support members to resolve issues, involve Community Manager for timely resolution
• Interact with residents and coworkers in a courteous and professional manner

Staff Management

• Interview, hire, onboard, reward and hold team accountable, address and resolve issues
• Coordinate with Community Manager to establish duties and evaluate staff performance
• Train maintenance staff, providing employee development plans and training resources

Financial and Inventory Management

• Plan/administer building department budget; gain written approval for purchase beyond budget
• Compile labor and material cost records for operating, building, CapEx; issue cost reports to CM
• Purchase maintenance supplies within the budgeted guidelines
• Monitor pricing and performance of all vendors and contractors
• Provide competitive bids when requested and help complete solicitation log for jobs over $2K
• Maintain and update required logbooks, forms, and parts and supplies inventory, keeping accurate records regarding materials used and inventory replacement needs
• Ensure all capital improvements (large projects, appliances, carpet, etc.) are recorded in Yardi

Safety Management

• Follow Emergency Procedures Plan for the property
• Maintain appropriate MSDS sheets for all chemicals used on-site
• Understand Chemical Safety Instructions and the Materials Safety Data Sheets (MSDS)
• Ensure all chemicals received and in stock have instructions and MSDS sheets.  Maintain and replace any missing or needed MSDS reports in the MSDS manual
• Inspect premises, shop, and tools for unsafe conditions and take corrective action promptly
• Ensure community is clean, safe, sanitary and maintains excellent curb appeal
• Participate in staff and safety meetings

Education and Experience

• High School diploma, GED, or 1 year certificate from college or technical school
• 1-2 years related experience and/or training or equivalent combination of education/experience
• 3-5 years of on-site multifamily maintenance experience preferred
• Knowledge and experience in budgeting and property cost control
• 3-5 years management/supervisory experience
• Working knowledge of Order Processing Systems and Yardi Property Management software
• HVAC/EPA 608 certification, CPO, designations from the AAMD
• Journeyman or Master level trade Licensing in one or more of the following trades: electrical, plumbing, appliance repair, Boiler/heating/HVAC, or related field preferred
• Bilingual in Spanish/English preferred
• Valid driver’s license and auto insurance
• Basic hand tools required

Knowledge and Skills

• Strong listening, verbal, and written communication skills, i.e., routine correspondence/reports
• Excellent customer service skills, sensitive to customer needs
• Excellent organizing and planning skills with ability to manage multiple projects and priorities
• Demonstrates exceptional teamwork
• Detailed, accurate, and consistently meets deadlines
• Understands and masters the technical skills and tasks, shares technical expertise with others
• Demonstrates ability to solve practical problems and exhibits sound judgment
• Defines problems, collects data, establishes facts, and draws valid conclusions
• Promotes mutual respect, keeps workplace clean and safe, supports safety programs
• Reads and interprets safety rules, operating and maintenance instructions, procedure manuals
• Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs

Physical Requirements and Working Conditions

• Stand and walk on hard surfaces, and go up and down stairs
• Use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
• Talk and hear and occasionally sit, taste, or smell
• Lift and/or move up to 25 lbs., frequently lift and/or move up to 50 lbs., and occasionally lift and/or move up to 100 lbs.
• Reach to shoulder level and above, and bend at the hips and knees
• Specific vision abilities including close vision, distance vision, color vision, peripheral vision and depth perception
• While performing the duties of this job, the employee is regularly exposed to:
  • fumes or airborne particles, toxic or caustic chemicals, risk of electric shock, and working near moving mechanical parts
  • outdoor weather conditions, and wet or humid conditions (non-weather)
• Employee is occasionally assigned to work in high, precarious places and work with explosives

• The noise level in the work environment is usually moderate