Housekeeping Assistant Manager

The Firefall Ranch Assistant Housekeeping Manager helps lead a team of housekeepers, porters, public attendants, and laundry staff who are responsible for cleaning and maintaining our guest rooms, villas and other Ranch buildings on a daily basis. Our Assistant Housekeeping Manager is a very hands-on position, leading daily room inspections and supporting staff as needed each day in both the housekeeping and laundry areas. The Assistant Housekeeping Manager reports directly to our Housekeeping Manager and works closely with our front desk, General Manager, and other managers to ensure guests have a great experience with us. 

The right candidate has experience following standardized methods and processes that allow our housekeepers to efficiently clean rooms and provide guests with an excellent housekeeping experience. The right candidate is also interested in supporting a positive staff environment and fostering a staff that is warm, personable and extremely helpful to our guests.

The Assistant Housekeeping Manager coordinates staff work-plans, priorities, and works hands-on each day to prepare rooms and laundry for guests. They also maintain standards and maintain quality control for the Housekeeping Department and help develop daily and periodic cleaning schedules and priorities. This person also maintains and orders departmental supplies and inventories. 

The Assistant Housekeeping Manager is a key part of the team and consistently interacts with and assists Ranch guests. The widespread nature of our property presents the Assistant Housekeeping Manager with challenging logistics but also presents a great opportunity to enjoy the outdoors and our beautiful setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide our guests with the best in service, hospitality and care
• Train staff in cleaning procedures, timeliness standards, chemical usage
• Assist with managing schedules, time off requests, attendance of all housekeeping staff
• Assist with supply ordering as needed
• Ensure rooms and public areas are cleaned and ready for all functions and time deadlines
• Assist with cleaning guest rooms, public lobbies, restrooms and other guest use areas as assigned
• Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
• Assist staff with maintenance of housekeeping vacuums, closets, storage areas and other equipment
• When finding unsafe conditions and maintenance concerns, address them immediately by a contacting supervisor or turning in maintenance Service Requests 
• Assist with other housekeeping duties as assigned by the Housekeeping Manager or Rooms Division Manager
• Assist with other Ranch needs as may arise from time to time
• When opportunities arise, support interns in our Internship Program to help them be most successful in their work and at the Ranch
• Comply with housekeeping policies and procedures
• Comply with proper clean up procedures
• Comply with procedures for chemical use 
• Comply with work shift schedules and related requirements 

Competencies/Required Skills and Abilities 

• Prior supervisory experience preferred
• Organizational skills
• Attention to detail
• Able to follow instructions accurately
• Able to train, re-train, and motivate housekeeping staff daily
• Capable of self-supervision and prioritizing daily tasks
• Able to smile and provide warm, heartfelt hospitality to guests
• Able to answer guest questions and give appropriate guidance
• Able to work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
• Able to immediately address any observed unsafe conditions or maintenance concerns by contacting supervisors as necessary and/or turning in maintenance Service Requests 
• Able to meet consistent attendance requirements and comply with schedules/breaks
• Able to communicate well and professionally with colleagues and supervisors 
• Excited about creating a warm, family atmosphere for guests and staff while maintaining high standards
• High integrity
• Mature and personable with a relaxed nature
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible with a “whatever it takes” attitude

Supervisory responsibilities

• To take necessary steps to ensure excellent guest service & hospitality
• To respond immediately to any unsafe condition

Work environment and Physical demands

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions 
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously
• Lifting up to 50 pounds’ maximum
• Stocking, vacuuming, sweeping and mopping floors, and cleaning toilets/bathrooms
• Working with required chemicals 
• Shifts of up to 8 hours per day, plus periodic additional overtime hours

Details

• Full time position available immediately 
• 40 hours of paid time off per year 
• Healthcare benefits available after 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off will be established
• Room and board available for fixed weekly cost both Onsite and Offsite

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.