Housekeeping Inspector

We are looking for a talented, experienced Housekeeping Inspector to complete our housekeeping team at the lodge. 

Our housekeeping department oversees housekeeping services to all of our accommodations and public spaces. Our Housekeeping Inspector  works closely with our Housekeeping Manager to ensure we deliver exceptional housekeeping services to our guests in all areas of the lodge.

The Housekeeping Inspector has varied responsibilities, including inspecting rooms and public areas, maintaining and refining our housekeeping standards, supporting our housekeeping staff, providing feedback and ideas to the housekeeping team, assisting with guest requests, and hands-on support of daily housekeeping.  The Inspector also provides training to new and existing Housekeeping Staff.  The Housekeeping Inspector has one other distinct and important role as well:  completing regular Quality Assurance inspections in cabins – actively maintaining guest accommodations to furnishings standards & identifying maintenance and other issues.

Essential Functions/Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide our guests with the best in service, hospitality and care
• Clean guest rooms, public lobbies, restrooms and other guest use areas as assigned
• Handle guest complaints concerning housekeeping service or refers problem to managers
• List and itemize lost and found items and turn them in to the Front Desk
• Inspect all rooms after they have been cleaned to ensure that all lodge policies and
  standards have been met and room is guest ready
• Complete any other duties as assigned to ensure all guests have an exceptional experience
• Assists housekeepers with daily housekeeping as needed to meet the 4pm check-in deadline, including stripping rooms, making beds, porting for the housekeeper, etc.
• Stay on top of trash and dirty linen and get it to the appropriate place
• Communicate well with managers of all departments
• Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
• Maintain cleanliness of housekeeping vacuums, closets, storage areas and other equipment
• When finding unsafe conditions and maintenance concerns, address them immediately by a contacting supervisor or turning in maintenance Service Requests 
• Assist with other housekeeping duties as assigned by the Manager or Assistant Manager
• Assist with other lodge needs as may arise from time to time
• Comply with housekeeping policies and procedures
• Comply with proper clean up procedures
• Comply with procedures for chemical use 
• Comply with work shift schedules and related requirements 

Competencies/Required Skills and Abilities 

• Organizational skills
• Attention to detail
• Able to follow instructions accurately
• Capable of self-supervision
• Able to drive a lodge golf cart for deliveries and guest requests
• Able to smile and provide warm, heartfelt hospitality to guests
• Able to answer guest questions and give appropriate guidance
• Able to work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
• Able to immediately address any observed unsafe conditions or maintenance concerns by contacting supervisors as necessary and/or turning in maintenance Service Requests  
• Able to meet consistent attendance requirements and comply with schedules/breaks
• Able to communicate well and professionally with colleagues and supervisors 
• Excited about creating a warm, family atmosphere for guests and staff while maintaining high standards
• High integrity
• Mature and personable with a relaxed nature
• Take necessary steps to ensure excellent guest service & hospitality
• Respond immediately to any unsafe condition
• Communicates with manager and housekeepers if rooms are not up to standard
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible with a “whatever it takes” attitude

Work environment and Physical demands

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions 
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously
• Lifting up to 50 pounds maximum
• Stocking, vacuuming, sweeping and mopping floors, and cleaning toilets/bathrooms
• Working with required chemicals 
• Shifts of up to 8 hours per day, plus periodic additional overtime hours

 Details

• Full time position available immediately
• Reports to Housekeeping Manager
• Non-exempt hourly role
• Sick pay in first year, paid time off thereafter
• 40 hours of paid time off per year 
• Healthcare benefits available after 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off will be established
• Room and board available for fixed weekly cost both Onsite and Offsite

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.