Qualifications:
- Excellent verbal and written communication skills, with the ability to communicate clearly and concisely in high-stress situations.
- In-depth knowledge of emergency communication systems, protocols, and best practices.
- Effective communication and interpersonal skills to collaborate with other Communications Associates, dispatchers, and hospital and facility personnel.
- Strong organizational skills and the ability to multitask and prioritize tasks effectively.
- Exceptional problem-solving and decision-making abilities, especially in time-sensitive and critical situations.
- Ability to maintain composure and professionalism during high-pressure situations and effectively manage stress.
- Detail-oriented with exceptional organizational and time management abilities.
- Demonstrated ability to work collaboratively in a team environment and build strong relationships with stakeholders.
Education, Certificates, Licenses, Registrations:
- Emergency Medical Dispatcher (EMD) certificate preferred.
Position Type/Expected Hours of Work:
This is a full-time, in-office position.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
- The employee is frequently required to climb or balance and taste or smell.
- The employee must regularly lift and /or move up to 150 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 25 pounds.
- The employee must have close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is predominantly an indoor setting characterized by cleanliness, providing a comfortable and conducive atmosphere for administrative tasks. The following factors are representative of the work environment:
- Typing and Computer Interaction: Daily responsibilities include extensive use of computers and other electronic devices. Employees engage in typing, data entry, and computer interactions.
- Computer Screens: Employees regularly work with computer screens for extended durations. Proper lighting and screen ergonomics are maintained to reduce eye strain and promote a healthy visual environment.
- Verbal Communication: The work environment encourages face-to-face and verbal communication among employees, fostering collaboration and a sense of camaraderie.
- Irregular Schedule/Hours: While the primary work hours are defined, employees may occasionally work irregular schedules to meet organizational needs. Flexibility is embraced to accommodate varied demands.
Closing Statement:
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Support the Mission Statement and Philosophy of LifeLine Ambulance
- Develop a plan for maintaining your own professional growth and development.
- Evidence of respect for dignity, welfare, basic rights of all patients and team members.
- Maintain an elevated level of competency within the staff.
LifeLine Ambulance is a proud Equal Opportunity employer, m/f/d/v.