Comprehensive Benefits Package • Tuition Discounts • Career Advancement
SOUTHWESTERN PA AREA AGENCY ON AGING
Overall Function:
To provide care management services to consumers receiving services through the Caregiver Support and Domiciliary Care Programs at the Southwestern PA Area Agency on Aging.
Essential Functions:
- Complete comprehensive psychosocial assessments with potential consumers and families to determine program eligibility (both programs) and placement needs (Dom Care only).
- Develops and maintains an individualized service plan (ISP) required for consumer, and oversees that services are being utilized.
- Conducts follow-up visits at prescribed intervals, maintaining regular contact with consumer and provider to ensure mutual satisfaction within program guidelines.
- Provides assistance and counseling to consumers, providers and families ensuring service delivery and social and emotional support and identifying other community resources that consumers may be able to utilize.
- Maintains a current consumer case record, consumer assessments, placement processing (Dom Care only), referrals, updates, contacts, follow-up visits, any problems and the course of action pursued.
- Prepares and submits all required case forms, reports, financial paperwork/documentation, and correspondence in an accurate and timely manner in accordance with program regulations.
- Initiates and maintains contact with appropriate health care providers and human services programs to ensure the protection of the program consumer's rights and benefits.
- Facilitate or assist with monthly consumer support groups, education, recognition events, etc.
- Participates in case conferences, meetings, and trainings as scheduled.
- Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.
