Retail Store Manager (Outlets at Castle Rock)
We love people, and people love, Love, LOVE our bags. We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction. We need retail leaders who can lead teams with the same passion and commitment!
Our customers have built a vibrant community online, and we want to welcome them into our stores with that same great energy! As our ideal store leader, you will guide, mentor, and coach your team to deliver a memorable customer experience, anticipate and balance the needs of the business, and embrace our phenomenal products with the enthusiasm of our customers. It sounds simple, but it’s a high bar because our customers are freaking amazing! If this sounds like you, we would LOVE to hear from you!
Located in Castle Rock, Colorado, this position will oversee our NEW location at one of Colorado’s top tourism destinations. The Outlets at Castle Rock has been voted Colorado’s Best Shopping Outlet since 2015! This is a full-time position that will work up to 40 hours a week and will be available to work over the weekend. Additional hours may be required during peak seasons. Our PLG destinations offer some of the best hours for work-life balance in retail. You will be leading the fun at work and typically enjoy your evenings off. Be part of the magic at a truly elevated retail escape!
If this sounds like the perfect fit for you, tell us more in your cover letter!
Profile Summary:
The Store Manager is responsible for the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Store Manager will implement the vision and strategy; in collaboration with their Team, building a customer-first, customer-centric mindset and unifying how all customers view Portland Leather Goods. The Store Manager will be responsible for driving the persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Manager reports directly to the District Manager.
Primary Responsibilities
- Recruit, hire, train, develop and motivate your Team – their success is your success.
- Achieve sales volume and productivity goals by developing and executing a business plan.
- Ensure Teammates are delivering outstanding customer service by teaching, coaching, and leading by example.
- Ensure merchandising and presentation standards are met.
- Build long-lasting relationships and create a lifetime customer following by actively staying on the Customer's journey/agenda.
- Ensure accurate inventory management and achieve shrinkage goals.
- Identify, organize and execute partnership and events furthering the goals of store customer acquisition goals.
Essential Duties and Responsibilities
- Contributes to an environment of total customer satisfaction by making the Customer's needs the first priority.
- Exerts maximum effort to achieve store sales projections.
- Identify, conduct, and implement Training and Learning & Development strategies and programs.
- Manages the sales floor.
- Maintains daily focus among all Teammates on Customer first interactions.
- Enforces all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
- Delivers sales and technology training and store meetings.
- Understands and enforces all store policies and practices. Protects the Company's interests at all times.
- Learn all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, and services.
- Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, teamwork environment.
- Investigates and handles customer complaints quickly, efficiently, and courteously.
- Manages the implementation and administration of all merchandise and advertising programs, merchandise displays, and inventories as directed.
- Maintains a complete knowledge of all Portland Leather Goods promotions.
- Supervises all personnel.
- Assists in store maintenance, both inside and outside, by delegating or performing these duties.
- Performs other duties as assigned.
Positions Reporting to the role
- Assistant Store Manager
- Store Associates
