Collector I (Hybrid)

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:

Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and this position should lead this value by example.

We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones. Did we say productive? We’re super productive.

Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.

We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.

Besides that, here’s what else keeps Team Members here:

• Up to 27 days off a year, including:
  • 10 paid Holidays
  • Mental Health Day
  • Anniversary Day
  • PTO starting on the first day
• 40 hours of Paid Volunteer Time per year
• Traditional & Roth 401K with company match
• Medical, Dental, and Vision benefits effective 1st of the month following first day
• Wellness credit available for Medical premiums
• Company paid benefits including:
  • Basic Life and AD&D Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Vision Insurance
  • Maternity & Menopause Support Programs
  • Employee Assistance Program
• On-Site Gym at our Headquarters location in Overland Park
• Discretionary Stakeholders bonus program
• Attractive interest rates on Team Member checking & Team Member money market accounts
• Consumer and mortgage loan discounts
• We love to smile, which is why it’s in our logo

The Role:

The Collector I position participates in maintaining a financially sound loan portfolio through delinquency control. The methods to accomplish this include (but are not limited to): phone calls, collection letters, and in-person interviews. They recommend further action on accounts as deemed necessary, including (but not limited to) repossession, legal action, foreclosure, and referral to a collection agency.

Essential Functions & Responsibilities:

• Interview Members to find out why they are behind on payments and take steps to fix the issue, which may involve creating payment plans or working through our assistance program. Help Members understand their financial responsibilities, explain their options, and agree on payment plans.
• Answer Member questions over the phone and in person, including requests related to transporting collateral, insurance claims, and updating addresses.
• Recommend and manage further actions, if needed, such as repossession or legal steps, while following all rules and policies.
• Keep the Member files updated and ensure all necessary documents are completed.
• Track loan payoff information and communicate it to dealerships and insurance companies promptly.
• Assist/support other departments, Branch Leaders, and the Collections Team with transactions and Member requests, as needed.
• Follow all relevant laws and regulations, including the Bank Secrecy Act and the Patriot Act.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

• Job & Technical Expertise
• Results Orientation
• Member Service & Retention
• Personal Accountability
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Develops Self & Others
• Strategic Thinking & Vision

Culture Expectations:

1. Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members.  Behavior and appearance should be appropriate and should lead by example. 
2. Teamwork – Proactive collaborator who embraces the opportunity to work with others.  Punctual and dependable.  Able to manage conflict well amongst Team Members and Members.  Demonstrates strong people skills, initiative, and decision-making ability.  Productivity meets or exceeds expectations for the position.
3. Learning & Growth – Demonstrates initiative in not only self-development, but the development of others.  Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning. 
4. Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems.  Positive change agent that embraces team direction. 

Knowledge and Skills:

Required Experience:  

• One year of related experience required

Education:

Required Education:

• A high school education or GED.

Other Skills:

• Strong verbal and written communication skills.
• Ability to negotiate and persuade
• Ability to manage difficult conversations
• Maintains a positive attitude while working in a fast paced and changing work environment.
• Maintains confidentiality related to Credit Union operations and work-related information.
• Basic skills with computer operating systems, e.g. Microsoft Windows.
• Basic knowledge of Fair Debt Collections Practices Act preferred.
• Proficient in posting cash receipts and processing refunds preferred.
• Proficient in Microsoft Office Applications (Word, Outlook, Excel, etc.).
• Basic knowledge of skip tracing methodology and tools
   

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, scanner, printer, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Work Environment:

Must be able to routinely perform work indoors in a climate-controlled office environment with minimal noise.