Welcome Desk at Swampscott Elementary YMCA Afterschool Program - Marblehead YMCA

Are you someone who thrives on helping others and excels in communication? Are you looking for a role that allows you to leverage your exceptional interpersonal skills in a dynamic and meaningful way? If you’re passionate about customer service and education, this opportunity might be perfect for you!

The Welcome Desk at the new Swampscott Elementary School YMCA Afterschool Program is the central hub of communication for our team. As a Welcome Desk staff member, you will foster a warm and inviting atmosphere for both families and children, building strong relationships and delivering outstanding customer service as families arrive for pick-up.

On a typical day, your responsibilities will include confirming absences, checking children into the program, and verifying the identities of parents or guardians during pick-up before reuniting them with their children. You’ll collaborate closely with Site Coordinators to ensure accurate communication about which children are going home, while also sharing important feedback on each child's day with parents or guardians. Additionally, you will maintain up-to-date attendance records for the program.

To excel in this role, you should thrive in a fast-paced environment, multitasking seamlessly while responding to child pick-ups. You will cultivate authentic relationships and contribute to an inclusive atmosphere. Effective communication with children, families, and colleagues is essential. You should be comfortable working both independently and as part of a collaborative team.

This position is ideal for those eager to connect with the community and work for an impactful organization like the Y. Join us in making a difference!

In addition to a quality work environment, our YMCA offers competitive salaries, benefits, and professional development opportunities including;

• Free YMCA membership and employee discounts on programs.

• Paid training and development.

• Advancement and growth opportunities within our seven YMCA locations.

• Retirement fund with 12% company contribution (once vested/no match required)

• Sick time accrual 

• Must be at least 18 years of age and have a high school diploma or equivalent
• Must be able to pass EEC fingerprint back screening
• Must be highly organized and have excellent communication skills
• Schedule is Monday - Friday 1pm to 6pm

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.