Sr. Account Manager

The Senior Account Manager is responsible for supporting the closing of oncology practice deals in partnership with Enterprise Sales with a particular emphasis on Oncology Quality Initiatives and Data Services and Licensing. In addition, the Senior Account Manager oversees the onboarding of new practices/cancer centers through an implementation process in collaboration with practice and internal stakeholders. The Senior Account Manager has reporting duties to provide updates on pipeline, deal status, and project status to internal and external stakeholders, secure commitment for new projects and services, follow up with practices/cancer centers on action items, and ensure practice/cancer center satisfaction with services. The Senior Account Manager will oversee account managers by providing guidance, establishing standard operating procedures, and ensuring standards are met.

Responsibilities:

• Sales Support
  • Support the closing of each practice sale, manage renewals, and coordinate terminations, including but not limited to QI Participation Agreements, Data Services & License Agreements, and Business Associate Agreements, by consistently following up and collaborating with practice and internal Integra stakeholders to solidify that all necessary details of each deal are in order and all documentation and contracts are executed.
  • Ensure all details and documentation are in place for each deal review with the deal review committee.
  • Support requests for information (RFI), requests for proposals (RFPs), proposals, business plans, work statements and specifications, operating budgets, and financial terms and conditions of contracts.
  • Translate business needs into written and technical requirements with succinct and accurate notes, conducting regular follow-up on progress.
  • Track and monitor the practice pipeline and accuracy of reports through deal close.
  • Represent the organization at selected conferences and assist in the planning and execution at strategic sessions.
• Account Management
  • Manage multiple practice/cancer center accounts to ensure services are delivered in a timely manner and to client satisfaction.
  • Provide practice/cancer centers with updates on projects including active project status, dates of major milestones, and executive summaries of project results.
  • Gather feedback from the practice/cancer center on QI program satisfaction and opportunities for QI program improvement.
  • Maintain and manage other PQ programs that require practice interaction.  
  • Attend client meetings and be willing to travel 25-30% of the time.
• Implementation
  • Facilitate coordination between practice/cancer centers and Integra IT for data ingestion.
  • Monitor data ingestion process for accounts, communicating the need for and then collecting all applicable items such as provider rosters, curation credentials, data dictionaries, etc. while tracking status and working with internal and external stakeholders on issue resolution.
  • Oversee the onboarding of new practices/cancer centers to the QI program, managing internal and external stakeholder action items and setting up project kick-offs
  • Ensure practice/cancer center representatives have dashboard access and that training is provided.
  • Support obtaining executed HCP consulting agreements for services provided by practice/cancer centers.
  • Troubleshoot and resolve practice/cancer center issues that arise to ensure timely execution of deliverables.
• Account Manager Oversight
  • Oversee account managers, providing guidance, training, and leadership to ensure personnel meet or exceed job expectations.
  • Develop and maintain training guides and tools to support account managers.
  • Develop and maintain standard operating procedures for account management activities.
• Business Processes/Reporting
  • Assess the deal closure process and timeline and identify improvements and efficiencies to decrease the time to close.
  • Maintain timelines and KPIs that will be reported to internal stakeholders and senior leadership on the progress and status of deals.
  • Maintain a demo and sales meeting organizational calendar.
  • Track account action items via project management tools and own the follow-up with practices/cancer centers on action items.
  • Maintain an accurate record of account details in Salesforce, liaising with practice as necessary to collect key account information on a quarterly basis.

• Bachelor’s degree in a related field, Master’s Degree preferred.
• 3+ years of project and/or account management experience in healthcare; preference for those with experience working with oncology practices.
• Familiarity with project management and client relationship management tools (Wrike, Salesforce).
• History of solving issues proactively and working independently to drive team goals.
• Ability to solve issues quickly and effectively through a methodical, systematic approach.
• Ability to develop and maintain cooperative working and business relationships.
• Ability to listen, gather information, and effectively communicate verbally and in writing.
• Ability to adapt communication style to audience and clearly distill complex information for ease of understanding.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is July 31, 2025. All applications must be received by this date to be considered.

Important Notice:

At Integra Connect, we are committed to providing a safe and secure environment for our job applicants. Unfortunately, scammers may attempt to impersonate our company to deceive individuals seeking employment. We take this matter seriously and want to ensure your job search with us is free from any fraudulent activity.

Integra Connect has become aware of recent, fraudulent recruitment activity being conducted by individuals or groups who claim to be third party recruiters and/or points of contact for our Company. Examples include sending candidates a request for personal information, conducting online interviews or meetings, making offers of employment, demanding money for employment related services and activities, or asking the applicant to purchase a laptop or other work-related equipment for the job. The aim of the fraud is to obtain personally identifying information (e.g., identity theft) and/or money. The Company’s name, as well as the names of employees, are used to try to convey authenticity.

Here are some tips to help you identify and avoid job scams:

1. Always Check the Source:

Ensure that the job listing is on our official website or a reputable job board. Our official domain is https://www.integraconnect.com/resources/careers/. Be cautious of unsolicited emails, text messages, or social media messages offering job opportunities.

2. Be Wary of Requests for Personal Information:

We will never request sensitive personal information like your Social Security number, bank details, or payment for onboarding/equipment. If you encounter such requests, it's likely a scam.

3. Verify Contact Information:

Check that the contact information provided in the job posting, including email addresses and phone numbers, aligns with our official contact information. Scammers often use generic or non-company email addresses.

• What is the sender’s email address? Is it consistent with other job postings from this company? Email addresses that are slightly different from any business’s primary contact information (Jane.Doe@IntegraConnect.org vs John.Doe@Integra Connect.com) are a common warning sign.
• If you are contacted through LinkedIn, be sure to review the entire profile to verify their credentials.

If you suspect that a job offer is fraudulent, we recommend that you do not respond to it.

If you believe you are the victim of any fraudulent activity, you can report it to the appropriate authorities at https://www.myfloridalegal.com/consumer-protection/how-to-protect-yourself-job-listing-and-job-search-firms (Florida Department of State) and/or https://consumer.ftc.gov/articles/job-scams#report (U.S. Federal Trade Commission).

Integra Connect is not responsible for any fraudulent offers and advises prospective candidates to follow the guidance provided above.

Thank you for your interest in a career with Integra Connect. We look forward to connecting with genuine, talented individuals like you.