Techncial Project Manager

Title:                                 Technical Project Manager

Reporting to:                   Vice President of Information Technology

Location:                       Duluth, GA

The role:

Moneypenny provides telephone answering services to businesses of all shapes and sizes, delivering exceptional customer engagement across a wide variety of industries. We design and develop our own software solutions for both our employees and clients, giving us full control over innovation, quality and integration. As a tech-forward leader, Moneypenny offers custom integrations, AI voice bot solutions, and a host of cutting-edge tools to meet evolving business communication demands.

This role will report directly to the VP of Technology, the Technical Project Manager will lead complex, high-impact technical initiatives from inception to delivery. This contract role offer the opportunity to transition into a full-time position, making it ideal for candidates who want to showcase their expertise in a fast-moving, innovative-driven environment while contributing to impactful projects across a global organization.

Key responsibilities:

• Plan, manage and deliver complex technical projects, ensuring they meet business and stakeholder expectations.
• Interpret and translate intricate technical requirements for cross-functional teams and stakeholders.
• Coordinate internal resources and global teams to ensure seamless execution.
• Utilize project management tools – including Microsoft Azure DevOps, Smartsheet and Monday.com – for tracking, reporting and collaboration.
• Monitor progress, budgets, risks and timelines, implementing mitigation strategies as needed.
• Prepare and deliver status updates and reports to the VP of Technology and other senior leaders.

The person:

• Bachelor’s degree in Project Management, Computer Science, Business Administration, or other related field (or equivalent experience).
• 3-5+ years of experience as a Project Manager, preferably in technology-driven environments.
• Proven ability to manage complex technical projects and requirements.
• Extremely proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Strong communication with oral and written, stakeholder management and analytical skills.
• Familiarity with both Agile and Waterfall methodologies.
• Experience with high-availability call center environments and operations.
• Experience with telecom software such as Twilio, Genesys or Asterisk preferred.
• Knowledge of resource allocation, forecasting and budgeting in technical environments.