Front Desk Clerk - Property Managment

The Front Desk Clerk - Property Management, will provide high level of customer service to residents and other building guests. This will consist of, but not limited to, greeting customer, addressing inquiries, maintaining proper security, coordinating projects, and providing information to residents in the building. They will act as a liaison between vendors, resident, guests, service & property management teams.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain a professional and welcoming atmosphere for all customers
• Greet & monitor foot traffic
• Establish positive working relationships with residents
• Ensure controlled access of building & record visitor entry
• Log, secure, and notify residents of packages
• Patrol the building making sure all hallways are clean, neat, and presentable
• Enforce community rules
• Report any suspicious activity to authorities
• Conduct outreach as needed for residents
• Monitor video surveillance
• Maintain proper signage in lobby and common areas
• Field resident concerns or requests made in person and properly route to proper teams
• Communicate clearly and effectively
• Update log books accordingly
• Fire Life Safety Monitoring

SKILLS, KNOWLEDGE AND ABILITIES 

• 2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role preferred
• Strong communication skills with ability to provide direction, information, and instruction while engaging in quality conversation
• Ability to communicate with all customers and tackle concerns with follow through
• Previous customer service/admin work experience
• Must possess strong analytical and problem-solving skills
• Ability to work weekends & evenings as needed
• Organized in navigating processes, follow ups, and inquiries efficiently

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Ability to lift and carry up to 50 lbs.
• Must be able to listen attentively and speak clearly on the telephone and in person

DISCLAIMER:

• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

Mosser Companies is proud to be an Equal Opportunity Employer (EOE)