Customer Service & Sales Associate - US

🏀 About PGC Basketball

PGC Basketball develops leaders on and off the court. Our mission is to inspire and equip every player & coach everywhere. We deliver intense, no-nonsense training that teaches players to think the game, train purposefully, and lead - in practice, in games, and in life. We’ve impacted 100,000+ players and 7,000+ coaches and continue to expand our reach.

💡 Why Work Here

You’ll join a remote, values-driven team that takes ownership, communicates clearly, and cares deeply about growth - of our players, our programs, and each other. Expect mentorship, clear expectations, frequent feedback, and the chance to stretch your skills while doing meaningful work.

📌 Role: Customer Service/ Sales Associate (Playmaker) 

Team: Playmaker Team | Reports to: Customer Service & Sales Manager | Location: Remote (U.S.) | Type: Seasonal | Compensation: $21.12/hr (US) | Benefits: Accrued PTO, Year-end company bonus, Professional development

🎯 About the Position 

Our seasonal Customer Service and Sales Associates are PGC ambassadors who take the lead in communicating with our customers by phone, email, and chat. This position requires a highly passionate and energetic individual who can clearly communicate the transformational experience of a PGC camp or clinic to parents, coaches, and players. 

🚀 Top Outcomes 

• Achieve an average 3.0+/4.0 call quality rating within the first 90 days of the position to deliver world-class customer service to our parents, players, and coaches 
• Close an average of 12+ service tickets per hour to ensure customer issues are resolved in 48 hours or less
• Participate in outbound sales initiatives to increase every camp’s registration numbers to over 70% full before 3 weeks of the camp start date

📋 Key Responsibilities 

• Answer incoming phone calls, emails, SMS, and live chats from prospective parents, players, and coaches.
• Become an expert in using the PGC’s CRM and registration systems to register players and coaches. (HubSpot and CircuiTree)
• Place outbound sales calls to enhance registrations and share product information with our client base.
• Consistently achieve individual and team performance targets as they relate to call, SMS, and email quality ratings, sales objectives, and professional development goals. 
• Appropriately assess risk when business decisions are made, escalating, managing, and reporting customer issues with transparency.
• Attend weekly 1-on-1 coaching sessions to measure progress in identified growth areas 
• Shifts vary between 8 am - 8 pm CST Monday-Friday, Saturday 9 am-1 pm CST, and Sunday 3 pm-7 pm CST. Full-time and part-time options are available.
• During peak season (May - July), you are expected to maintain full availability with limited time off.

✅ Must-Have Qualifications 

• Proven strength in organization, problem-solving, and ability to work under pressure/ high volume
• Excellent communication (written and verbal) and follow-through in a remote environment
• Proficiency with Google Workspace or similar workspace platform
• Ability to work effectively in a remote environment with reliable, secure internet and minimal disruptions
• Applicants must be currently authorized to work in the U.S. at the time of application

🌟 Nice-to-Have Qualifications 

• A minimum of one year of experience in a Call Center or Customer Service role
• Previous experience in sales
• Familiarity with CRM systems (ex., HubSpot) 
• Prior attendance at a PGC summer session as an athlete, observing coach, and/or instructor

🤝 What Makes You a Great Fit at PGC

• You’re coachable, take initiative, and welcome feedback as a gift
• You operate with precision, ownership, and bias for action
• You collaborate well across teams and communicate proactively
• You care about creating wow moments for players, parents, and coaches

💵 Compensation & Benefits

• Pay rate US: $21.12 per hour
• Pay rate CAD: $27.45 per hour
• Employees are eligible for a year-end, company-wide bonus based on profitability of the year.
• PGC allows staff to work & live anywhere within the Continental U.S.
• Accumulated paid time off (PTO) for hourly employees.
• Ongoing leadership development, coaching, feedback, and support.
• Be a part of a thriving company in the sports world and contribute to positively impacting thousands of players’ and coaches’ lives each year.
• Be immersed in an enriching, uplifting, commitment-based culture where the ideals of trust, transparency, and honor are lived out.

⚖️ EEO & Work Authorization

PGC is an Equal Opportunity Employer committed to diversity and inclusion. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

📌 Note: Applicants must be authorized to work for any U.S. employer. We are unable to sponsor or assume sponsorship of an employment visa.