Membership Placement Specialist

About Girl Scouts of Northeast Texas:
Girl Scouts of Northeast Texas (GSNETX) offers amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better. Here's your opportunity to enhance your career while making a difference in girls’ lives and in the world. At Girl Scouts of Northeast Texas, you can build a rewarding career in everything from working hands-on with girls, to accounting, human resources and project management, to marketing, research—and more.

Job summary:
The Membership Placement Specialist supports a designated geographic area by working collaboratively across functions to ensure all membership activities are completed effectively. This role involves converting inquiries and leads—primarily from online sources and phone calls—into retainable Girl Scout troop members, thereby meeting sales goals. Additionally, the Specialist will assist with girl troop placement, new leader onboarding, and administrative tasks that support the Membership Director in achieving overall growth in Girl Scout troop membership.

Primary responsibilities include:
(This list may not include all duties assigned)
•Utilize the Girl Scouts' customer relationship management system to track prospects throughout the recruitment process, ensuring a smooth transition to closed status.
•Collaborate closely with the recruitment team to increase conversion rates and the number of new members.
•Serve as the primary point of contact for converting leads into members, guiding prospects from initial contact to enrollment.
•Support external recruitment efforts and finalize membership enrollments.

•Facilitate internal retention by assigning existing girls to troops, as well as integrating new girls into appropriate groups, ensuring excellent service to volunteers, parents, and girls.
•Support new leader recruitment and troop formation, working cross-functionally to ensure an effective recruitment process. Responsibilities include:
            oFormally establishing troops when there are insufficient girls or leadership.
            oNew Leader onboarding activities, including welcoming new leaders and providing them with necessary resources.
            oEnsuring a smooth transition of troop ownership to retention efforts.
•Collaborating with recruiters to convert new leads and registered adults into troop leaders.
•Regularly generate and analyze reports to identify issues, investigate root causes, and implement corrective actions in collaboration with recruiters, directors, and volunteer support staff.
•Maintain knowledge of sales concepts, practices, and procedures relevant to the role.
•Perform administrative support duties, such as creating and maintaining membership records, and coordinating appointments/events with community organizations and volunteers to enhance recruitment efforts.
•Prepare status reports and documentation of activities, ensuring adherence to processes and goals, while utilizing standardized methods to measure sales success.
•Manage data-related tasks, including data cleanup and collaboration with membership staff on complex initiatives, such as campaign creation.
•Provide exemplary customer service to both internal and external stakeholders.
•Promote inclusivity by delivering the Girl Scouts' message of pluralism and diversity to all council members.

Our organization’s cultural values:
•We are relevant.
•We strive for equity.
•We put our stakeholders first.
•We collaborate to get the best results.
•We own our work.

Minimum requirements:
•Minimum (1-2) years applicable administrative, project management experience, or equivalent combination of education and practical work experience.
•High school diploma required; Associates or bachelor’s degree preferred.
•Bilingual (Spanish)/bicultural, preferred but not required.
•Excellent verbal and written communication skills.
•Proven strong customer service skills.
•Experience with a volunteer workforce or membership organization is a plus.
•Ability to work independently within the framework of the council’s plan of work.
•Competencies in Microsoft Word, Excel, Outlook, and a willingness and aptitude to learn other software applications. Salesforce experience is a plus.
•Demonstrates and promotes a climate of courtesy, respect, and professionalism to coworkers, the volunteers served by this council, and others with whom her/his position puts her/him in contact.
•Adheres to the GSNETX’s equal opportunity and non-discrimination policies, which ensure that there will be no discrimination based on race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, or age.
•Once hired, must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
•Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required.
•Complete and pass a background check.

Preferred qualifications:

•Necessary skills to be successful in the role – examples include: strong verbal and written skills, proven ability to work independently and with others, proficiency in certain software
•Other qualifications or requirements of the role – examples include: willingness to work a flexible schedule including evenings and weekends, physical demands of the role, etc.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to speak or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, work in an office environment, work in a seated position, and work with computers.
The employee must be able to drive and have a valid driver’s license. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

CERTIFICATIONS/LICENSES: N/A