The Supervisor of Coordinated Services is responsible for serving as the team expert and is able to train, model, support, and oversee Team Leads, Peer Support Specialists (MHPS), Certified Family Partners (CFP) and QMHP-CS across the Coordinated Services Programs; including but not limited to, Peer Support Program, Supported Housing & Employment (SH/SE) and Coordinated Specialty Care (CSC).
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This position demonstrates integrity in their role by ensuring state contracting performance measures are met as well as LifePath Systems policies, procedures, and values are upheld. The Supervisor is able to identify gaps in services provision to break down barriers to access. This position is responsible for ensuring that services are provided in a trauma-informed, person-driven model of care, and culturally and linguistically appropriate manner. The Supervisor uses data driven decision making to monitor team’s assigned caseloads and ensure individuals and families are receiving services following UM guidelines and TAC requirements.
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The supervisor will maintain a caseload and provide services within the scope of own certification or licensure following TRR and UM guidelines. This position uses initiative and independent judgment to provide interventions to promote access based on individual/family needs (including home or community-based services). Must be effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. Expectations include timely and thorough documentation, time management and organizational skills, effective scheduling, adhere to crisis procedures and be available to assist with crisis and other coverage areas as needed.
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Supervisor will oversee clinical duties of Peer Support Specialists and Certified Family Partners and observe the MHPS and CFP at least monthly providing mental health services. Supervision responsibilities include but not limited to: submitting reports in accordance with submission calendar, weekly team meetings, assigning caseloads, overseeing engagement and productivity, managing assigned program dashboards as well as completing personnel action of assigned teams (evaluation, review of PTO requests and approval of time sheets, as well as coaching, training, and corrective action). The Clinical Supervisor is responsible for collaboration with the Training team, exemplifies effective communication with management staff, and presents team data both verbally and in writing when requested. Must exemplify leadership skills necessary to create a positive work culture within the team. The supervisor performs other duties as assigned to promote overall service excellence and program success.
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Specific Targets: Direct service hours per month are 15% of work time and meet UM standards by level of care. For this position and supervised staff: 90% of progress notes are signed within 2 business days of service. All audit scores exceed 90% quality standard. Ensures accurate and timely submission of monthly/quarterly Supported Housing and CSC reports. All assigned trainings are completed prior to due date. 80% of caseload receives services each month, 90% of caseload has an updated TRR and Financial Assessments. All coaching forms, team meeting agendas, minutes, and workforce sign in sheets are uploaded by 5th of each month for the month prior.
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If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.
