Job Title: E-Commerce Assistant Fulfillment Manager
Reports To: E-Commerce Fulfillment Manager
Position Summary
The Assistant Fulfillment Manager plays a key leadership role in daily fulfillment center operations by overseeing inventory control, order processing, and warehouse organization. This position supervises a team of fulfillment associates and is responsible for making personnel decisions, enforcing policy, and ensuring operational efficiency in accordance with company standards. The role requires a high level of discretion, initiative, and leadership to manage workflow and achieve productivity goals.
Key Responsibilities
Leadership & Personnel Management
- Supervise daily activities of 2 or more direct reports, including delegation of tasks, time management, and performance oversight.
- Participate in the hiring, onboarding, training, and development of fulfillment team members.
- Conduct performance reviews and provide coaching, corrective action, and recognition as needed.
- Monitor and enforce company policies, safety procedures, and operational protocols.
- Assist in creating shift schedules and ensuring adequate staffing.
- Promote a positive team environment that supports continuous improvement, accountability, and operational excellence.
- Able to manage multiple responsibilities and shift priorities as needed to support daily operations.
Inventory Management
- Oversee the accurate receipt of inbound inventory, inspecting receipts for accuracy and reporting discrepancies.
- Maintain overall organization and cleanliness of inventory storage and processing areas to ensure efficient order picking and restocking.
- Assist in reconciling discrepancies between physical inventory and digital systems (Shopify and Celerant).
Fulfillment Operations
- Supervise the order fulfillment process, ensuring customer orders are picked, packed, and shipped accurately and on schedule.
- Assist with resolving order issues, product misplacement, or delays by identifying root causes and implementing corrective actions.
- Ensure quality control and packaging standards are met before shipping.
Process Improvement & Compliance
- Identify inefficiencies in daily operations and recommend solutions to improve accuracy, productivity, and cost-effectiveness.
- Ensure compliance with safety regulations and company procedures in all warehouse activities.
- Report facility maintenance needs or process concerns to senior management.
- Assists in driving new processes and changes, by helping team members adapt smoothly and providing clear communication.
- Supports culture of process improvement and encourages innovation to enhance operational efficiency.
