Job Title: Store Sales Manager
Position Summary
The Store Sales Manager is responsible for the overall leadership, financial performance, team development, and operational excellence of the store. This role drives sales, ensures exceptional customer experience, and creates a results-oriented, high-performing team culture. The Store Sales Manager also plays a key role in talent development, strategic planning, and execution of corporate initiatives while maintaining visual and operational standards.
Key Responsibilities
Sales & Customer Experience
- Drive store revenue and profitability by setting and achieving sales goals, KPIs, and conversion targets.
- Lead by example in delivering exceptional customer service and cultivating a service-first culture.
- Implement selling strategies that maximize results and elevate the in-store customer experience.
Team Leadership & Talent Development
- Directly manage and develop a team of 10+ employees, including hiring, onboarding, scheduling, coaching, and performance evaluations.
- Conduct regular performance appraisals to assess development needs and create individualized growth plans.
- Identify and build internal bench strength to support succession planning and long-term talent development.
- Lead with a focus on accountability, teamwork, and results.
Operational Excellence
- Ensure full compliance with all company policies, safety procedures, and training standards.
- Monitor and respond to business trends, traffic patterns, and customer behavior to drive operational effectiveness.
- Build effective cross-functional partnerships with the District Manager, Visual Merchandising Manager, HR, and other key leaders to support district and company-wide goals.
- Schedule staff strategically within labor budget guidelines and make real-time adjustments based on business trends.
Visual Merchandising & Store Presentation
- Maintain and execute outstanding visual merchandising and floor sets aligned with brand standards.
- Partner with the Visual Merchandising Manager to ensure visual directives are implemented accurately and timely.
- Ensure store cleanliness, organization, and presentation always meet company expectations.
Financial & Business Accountability
- Monitor and analyze key financial metrics including sales, labor, shrink, and expense control.
- Use reporting tools to assess performance and create action plans to meet or exceed business targets.
- Hold the team accountable for executing store initiatives that align with company objectives.
