Job Summary

Marshall St. Landing Case Managers provide home-based case management services to families and individuals living at Family Tree’s Permanent Supportive Housing Program (PSH), Marshall St. Landing.  Marshall St. Landing is an 85 unit PSH program, located in Arvada, Colorado. Marshall St. Landing provides supportive housing to people experiencing chronic homelessness and are at or below 30% area median income.  This is a 24/7 managed complex with on-sight property management. Residents of Marshall St. Landing often have complex needs, including physical health challenges, behavioral health challenges (including substance use and mental health disorders), developmental delays and have experienced chronic homelessness.   In order to help households overcome their housing crisis and prevent future episodes of homelessness, Family Tree Homelessness Program utilizes the evidence-based practice of a Housing First Model. Case Managers work with individuals and families within their homes by providing rental assistance, supportive services, resource connections and goal-setting.

Example Activities:

• Adhere to all Family Tree, Inc. established policies and procedures, including those regarding timely reporting of suspected child abuse or neglect and confidentiality of client information 

• Provide and document home-based case management according to specific program(s) guidelines 

• Work with outreach team to identify and match clients to housing 

• Assist program participants with housing navigation, benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills and the establishment of a personal support network. 

• Develop, monitor and revise housing stabilization plan with program participants. 

• Assist with interviewing, assessing and determining program eligibility for people who are homeless or at risk of homelessness. Promptly enter documentation and information into Client files, HMIS and other respective tracking systems as required; maintain documentation and data needed for monthly grant reporting. 

• Maintain a full case load. 

Expectations:

• • Adhere to all Family Tree, Inc. established policies and procedures, including those regarding timely reporting of suspected child abuse or neglect and confidentiality of client information
• • Participate in at least monthly Supervision (by phone or in person).
  • Attend weekly staff meetings, supervision meetings, on-site and off-site trainings, and other meetings as requested.
  • Employees are held accountable for all duties of this job.
  • Must have a valid Colorado driver’s license, car insurance, and acceptable motor vehicle record.
  • Ensure a safe work environment and follow all safety procedures.

The schedule for this position is: 

Tuesday: 12pm-8pm

Wednesday: 12pm-8pm

Thursday: 12pm-8pm

Friday: 2pm-10pm

Saturday: 2pm-10pm

Required Skills/Competencies:

• Initiative – Able to work in a self-directed manner while also communicating well within a team; able to perform tasks with strong attention to detail, critical thinking, and excellent organizational skills.
• Relationship Management – Experience working with under-resourced, at-risk families and individuals coming from a combination of lived experience and/or professional/educational experience working with vulnerable individuals/families.
• Flexibility and Adaptability – Open to learning and able to learn quickly; navigate change well.
• Strengths-Based Approaches – Ability to practice trauma informed care, which includes being culturally appropriate, strengths-based, and providing individualized case management; able to apply a 2-Gen or multi-generational model while working with households/families.
• Teamwork and Collaboration – Committed to and skilled at building and maintaining relationships; able to work effectively with various individuals, organizations, and team members.

Preferred Competencies:

• Resourcefulness – Knowledge of and ability to navigate Metro Denver area community resources; an understanding of voucher administration and Medicaid billing processes.
• Digital Literacy – Strong knowledge of Microsoft Suite and HMIS.

Working Environment:​

• • Must have access to reliable transportation on a daily basis for various off-site meetings

Physical Activities:

• • Talking, hearing (ordinary conversation)
• • Seeing (read paperwork, computer work)
• • Manual dexterity sufficient to operate a computer, calculator and telephone.
• • Physically exert force of 10-15 lbs.
• • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.