Director of Operations
Job Details
Raleigh - , NC

Position Purpose/Summary:

The Director of Operations is responsible for planning, coordinating, and managing the operations of Xtra Crispy, LLC. In collaboration with ownership, the Director of Operations develops policies, procedures, systems, and resources to achieve the stated goals of Xtra Crispy, LLC.


Essential Functions:

Operational Oversight

  • Ensure that the financial, administrative, culinary, and service operations of Xtra Crispy, LLC are executed to the highest professional standards.
  • Establish and implement goals, objectives, policies, procedures, and systems in conjunction with executives and staff members. 
  • Ensure that Xtra Crispy, LLC operates in compliance with all applicable laws and regulatory guidelines, especially those involving food and workplace safety.

People & Culture

  • Develop and inspire a culture of kindness and service throughout the organization that extends into the community.
  • Guide staff in creating hospitable, positive, memorable guest experiences by providing an engaging and safe environment for the team.
  • Perform human resource functions such as hiring, scheduling, onboarding, training, performance reviews, and professional development plans. 
  • Hire, train, and develop management staff to create depth in the leadership bench, foster sustainable methods of operation, and ensure future goals are met.
  • Periodically work the floor to keep a finger on the pulse of the service experience.


  • Oversee the organization’s financial systems and targets, including budgets, pricing strategies, sales projections, financial reporting, and cost control strategies designed to ensure financial sustainability and profitability.
  • Review financial statements, sales or activity reports, or other performance data to measure productivity and goal achievement and to identify areas needing cost reduction or program improvement. 


  • Direct administrative activities related to the restaurants’ operations, including oversight and maintenance of facilities and equipment.
  • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits. 


  • Develop or implement marketing strategies, including social media campaigns or sales promotions. 
  • Contribute to future projects by organizing and utilizing all available resources, data, and research to formulate an adaptable, scalable plan and budget designed to efficiently and effectively meet growth goals.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities. 

Community Impact

  • Implement and oversee environmental management or sustainability programs addressing issues such as recycling, composting, conservation and waste management.  
  • Network with professionals within relevant industries to broaden the organization’s perspective and create more informed business strategies.
  • Build and foster positive outreach programs within our community that align with the company’s mission, vision and values.

Additional Responsibilities     

  • The ability to appropriately handle stress and interact with others is an essential function of this position.
  • Regular, timely, and punctual attendance is an essential function of this position.
  • All other duties as assigned.


  • 21+
  • Valid driver’s license
  • ServSafe certification — within 6 months of employment
  • Bachelor’s degree and 5 to 7 years of restaurant management experience, or an equivalent combination of education and relevant experience.




  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Guest Service — Knowledge of principles and processes for providing guest service. This includes guest needs assessment, meeting quality standards for service, and evaluation of guest satisfaction.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.


  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination — Adjusting actions in relation to others' actions.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Speaking — Talking to others to convey information effectively.



  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.


Physical & Mental Demands:

Physical Demands

  • Being on one's feet for most of the workday is critical. A full range of work requires standing, walking, talking, and hearing, off and on, for a total of approximately 6 to 8 hours in a 10 to 12-hour workday.
  • The work involves lifting up to 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.  Being able to frequently lift or carry objects weighing up to 25 pounds is often more critical than being able to lift up to 50 pounds at a time. 
  • Sitting may occur intermittently during the remaining time.
  • Use of the arms and hands is necessary to, grasp, hold, and turn objects. This position also requires precision use of the fingers.
  • The considerable lifting required for the full range of work usually requires frequent stooping, crouching, and reaching. Flexibility of the knees as well as the torso is important for this activity. 
  • The work requires occasional climbing, balancing, kneeling, or crawling.
  • From time to time, the work may also require driving and exposure to weather.
  • The functional capacity to perform the work includes the functional capacity to perform sedentary and light work as well.


Mental Demands

  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Integrity — Job requires being honest and ethical.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.


Work Equipment, Tools, & Technology:

Equipment & Tools

  • Computers — Desktop; laptop; notebook; PC; PDA; etc.
  • Desktop calculators 
  • Digital cameras
  • Hand trucks
  • Janitorial equipment
  • Magnetic stripe readers and encoders — Credit card processing machines; Magnetic card readers 
  • Mobile phones 
  • Photocopiers 
  • Point of sale POS terminals
  • Scanners 
  • Security/surveillance cameras 
  • Temperature and humidity gauges



  • Accounting software — Intuit QuickBooks; etc.
  • Calendar and scheduling software — Google calendar; ScheduleFly; etc.
  • Data base software 
  • Data mining software — Google Analytics; etc.
  • Desktop publishing software — Microsoft Publisher; etc.
  • Document management software — Adobe Systems Adobe Acrobat 
  • Electronic mail software — Gmail; Outlook; etc.
  • Graphics or photo imaging software — Adobe Systems Adobe Photoshop; Microsoft Visio; etc.
  • Internet browser software — Microsoft Internet Explorer; Mozilla Firefox; Google Chrome; Safari; etc.
  • Inventory management software
  • Office suite software — Google Drive; Microsoft Office
  • Operating system software — Apple macOS; Microsoft Windows; etc.
  • Point of sale POS software
  • Presentation software — Microsoft PowerPoint; Prezi; etc.
  • Project management software — Microsoft Project; SmartSheet; etc.
  • Sales and marketing software — Google AdWords; etc.
  • Social media platforms — Facebook; Instagram; LinkedIn; Pinterest; Twitter; YouTube
  • Spreadsheet software — Microsoft Excel; Google Sheets
  • Time accounting software 
  • Transaction security and virus protection software —McAfee; Symantec; etc.
  • Word processing software — Google Docs; Microsoft Word 


Soft Skills:

  1. Decision Making - The ability to make decisions that promote successful outcomes for employees, guests and/or the organization.
  2. Employee Development/Coaching - Supporting the professional & interpersonal growth of others.
  3. Flexibility/Adaptability - The ability to successfully adapt (personally & professionally) to changes in the internal and external environment.
  4. Futuristic Thinking - The ability to create new scenarios and concepts that advance the goals of the business by envisioning the future.
  5. Guest Service - Involved with guests in areas such as meeting needs, wants & expectations.
  6. Interpersonal Skills - The ability to build a relationship with another person or group through empathy and effective communication skills (listening, speaking & behaving).
  7. Leadership & Management - The achievement of business results through people and the effective and efficient utilization of resources.
  8. Personal Effectiveness - The ability to show initiative & confidence in actions on the job and take responsibility for personal actions.
  9. Planning/Organizing - The ability to plan a project or goal and effectively organize the resources to accomplish the desired outcome.
  10. Presenting - Communicating to a group or individuals for purposes of educating and/or influencing a decision.
  11. Problem Solving - Proactively defining & resolving problems before they become an issue, and identifying & resolving identified problems for optimum results.
  12. Written Communication - uses clear & succinct written communication in the execution of this position to effectively transmit data, instructions, processes, procedures, etc.