EXTENDED COVERAGE DISPATCHER

Summary:

The Extended Coverage Dispatch staff manages all fleets and issues that occur during the night and/or weekend shift. They must be able to make good judgments without the benefit of others immediate counsel and must be exceptional documenters. They must be able to perform their duties autonomously. The following Performance Expectations articulate specifically what is required of the Extended Coverage/Night Dispatch staff in the performance of their duties as business leaders:

Essential Duties and Responsibilities

- Effective communication to drivers and customers, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.

- Responsible for assigned dispatch including, but not limited to effective management for optimum performance in the following categories:

• Track expedited freight, including Amazon, FED EX and TJ Max. Scrub sheets to ensure on-time delivery and on time pick-up.
• Assist with local dispatching needs which include taking phone calls from drivers assisting with load information.
• Ensure call volume is low- no call should be over a 5-minute wait.
• Repower all loads- if someone falls off a load assist with finding a driver to cover load.
• Keep up with email volume.
• Book freight, build loads in TMW system
• Assist with Transco Lines extended coverage if needed.
• Update customers on all loads with effective communication through email or over the phone.
• Start working on the next days freight to be covered

- Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.

- Maintain a positive attitude towards drivers and peers referring to the behaviors or the speed of trust.

- Other duties as assigned by authorized personnel.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or GED plus 1-2 years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Computer Skills

To perform this job successfully, an individual should have knowledge of TMW Database software, Microsoft Excel and Outlook knowledge.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.