FRONT OFFICE ASSISTANT I

SUMMARY OF POSITION:

The Front Office Assistant I will perform a variety of general clerical duties and special projects.

ESSENTIAL JOB FUNCTIONS:

• Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
• Schedules appointments for patients.
• Answers phone calls and responds to requests appropriately.
• Calls patients and reminds them of upcoming appointment.
• Verifies/updates patient insurance and billing discrepancies.
• Informs and refers patients of the NEMS’ services and programs.
• Conducts periodic updates of demographic and financial data.
• Transfers triage patients to Medical Clinic team.
• Receives, sorts, and routes daily mail.
• Prepares and sends out mailings.
• Assists in outreach projects.
• Covers staff members at other clinic sites.
• Submits all PCP change requests in EHR for approval
• Checks, responds, and forwards, if necessary, in order to close out patient portal message
• Rotates to other clinic sites or medical departments as required.
• Performs other job duties as required by manager/supervisor.

QUALIFICATIONS:

• Completion of a high school certificate or equivalent required.
• Must be proficient in computers.
• Must be detail oriented.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluency in Vietnamese required.

STATUS:

• This is an FLSA non-exempt position.
• This is not an OSHA high-risk position.
• This is a Full Time position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).