Equal Opportunity Employer
The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services. Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.
Cover Letter Required
JOB SUMMARY
The Philly Families CAN Intake Coordinator will be joining a team of Philly Families CAN Intake Coordinators at the Philadelphia Department of Public Health (PDPH), Division of Maternal, Children and Family Health (MCFH) to connect families living in Philadelphia to Philly Families CAN an intake and referral system for services supporting families with children 0-17. Philly Families CAN consists of both a phone number and a website (PhillyFamiliesCAN.com) through which families and referring providers can access services.
Philly Families CAN was established in 2020 to refer to maternal and early childhood home visiting services. Through a federal grant from the Children’s Bureau and in committed partnership with the Philadelphia Office of Children and Families (OCF), Philly Families CAN is expanding from supporting families from pregnancy through early childhood to supporting families with children age 0-17 with a broad range of family support services.
The Philly Families CAN Intake Coordinator is responsible for receiving referrals from providers, conducting telephonic intake assessments to connect families to supportive services that meet their goals, submit referrals, and provide follow up as necessary, and participate in direct community outreach.
JOB SPECIFICATIONS
Responsibilities/Duties
- Answer incoming calls from families and providers who call Philly Families CAN.
- Call families who have been referred to Philly Families CAN electronically.
- Screen families requesting services using an intake questionnaire.
- Guide families through a shared decision-making process to select the services that best fit the family’s needs.
- Provide families with referrals for additional support services to meet any immediate needs using an online directory for social service organizations.
- Document all interactions with families and providers in the electronic case management system.
- Upon family consent, communicate the outcome of a family’s call with their referring provider.
- Maintain strong working relationships with all providers participating with Philly Families CAN to ensure a thorough and up-to-date understanding of services provided.
- Document opportunities for intake process improvement and collaborate with the Intake Coordinator team and Application Administrator to update enrollment processes.
- Collaborate with Philly Families CAN Engagement Specialist on outreach for providers and families, attending outreach events as needed.
- Review data from electronic management system with Philly Families CAN team.
- Attend Philly Families CAN Steering Committee meetings.
- Other duties as assigned.
