We offer the industry's top pay for the top individuals!! Our Body Shop is under new management and has purchased new equipment, including a new measuring system, bench and STRW! We have a working relationship multiple large insurance companies and looking to expand. Don't miss the opportunity to grow with us!
The Body Shop Estimator helps ensure the overall efficiency, profitability, and reputation of our auto body shop operations by providing timely, accurate, and customer-approved estimates for repair work. He or she documents estimates and the necessary repair work according to established industry standards and insurance company regulations.
The ideal candidate has some post-secondary education or training and at least one year of dealer-level or large facility experience. Candidates must have an unrestricted driver's license and a clean driving record and a strong technical and customer service performance record. Excellent communication (bilingual) and interpersonal skills and good computer skills are required. A certification or designation in the field of automotive repair is a plus.
Responsibilities
-
Prepares estimates for repair work according to dealership, insurance company, and industry standards
-
Oversees delivery of repairs and manages customer expectations
-
Ensures that required documentation is complete and is in compliance with regulations and standards
-
Manages inbound phone inquiries and routes calls accordingly
-
Handles customer complaints or escalates when necessary
-
Maintains work area in a neat and organized manner
-
Follows all safety policies and procedures
-
Attends all staff meetings, trainings, and educational classes as required
-
Performs other duties as assigned
-
Negotiate repair costs with insurance company representatives
-
Coordinate with technicians and other team members to ensure repairs are completed efficiently and correctly
-
Ensure all necessary parts are ordered for each repair project
-
Communicate effectively with customers, providing updates and information about their vehicle’s repairs
-
Complete final inspections to ensure all work is completed to high quality standards
-
Confirm payments prior to delivery
-
Actively check in and deliver vehicles with guests to explain their repairs, our warranty, and answer any questions they may have
Qualifications
-
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
-
Excellent communication (bilingual is a plus), customer service, and problem-solving skills, including the ability to maintain composure under stress
-
High school diploma or equivalent; post-secondary education in a related field is a plus (OEM and/or I-car certifications)
-
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
-
Ability to use estimating software and related technology
-
Customer service or related experience preferred
-
Highly professional and dependable
-
Safety and customer service oriented
-
Unrestricted driver's license and clean driving record
-
Able to drive both automatic and standard-transmission vehicles
