Planet Fitness General Manager

Full-Time. Salaried.  Mon. 9a-7p, Tues. 9a-7p, Wed. 9a-5p, Thurs. 9a-4p, Fri. 9a-2p 

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.  

•  We Are Accountable – Self-starters who pursue excellence.
•  We Are Driven – Problem solvers who deliver results.
•  We Are Passionate – Positive energy with a real desire to help others.
•  We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

General Manager Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member

General Manager Responsibilities:

The General Manager is responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. You will get the opportunity to serve your community by enabling all people to enhance their lives. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development, while maintaining a financially successful club.

• Works with the Area Director to formulate a plan to achieve revenue goals and implements at the club level.
• Works with the Area Director to ensure the club is operating in line with expense budget.
• Increase Black Card Memberships
• Actively work to meet NFP standards with respect to Club Stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
• Maintain a Club BER inspection % of 85 or higher on a monthly basis.
• Decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
• Establish work schedules that maximize staffing resources while keeping payroll hours in line budget allotment.
• Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
• Ensure employee time is tracked accurately using the timekeeping system.
• Approve staff timecards prior to payroll deadline, ensuring employee time is accurate.
• Complete One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
• Hold members accountable to club policies. Deal with member issues promptly and courteously.
• Understand and promote a safe and healthy club environment.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Report member accidents in a timely manner through the NFP process.
• Provide back-up support for staff as necessary.
• Additional responsibilities may be required.

Job Requirements:

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Ability to obtain Club Training Certification.
• Experience working as an Assistant Manager at Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Ability to successfully coach and develop team members

Physical Demands:

• Ability to lift up to 80 pounds.
• Walking and standing for prolonged periods of time.
• Crouching, bending, using hands to pinch and grasp.