Therapeutic Support Services Supervisor

Position Statement: The Therapeutic Support Services (TSS) Supervisor provides direct supervision, coaching, and leadership to the TSS staff across residential programs. This position is responsible for ensuring consistent trauma-informed interventions, quality crisis response, and staff support throughout behavioral and emotional incidents. The TSS Supervisor collaborates with clinical, residential, and administrative teams to promote safety, accountability, and a therapeutic culture for both youth and staff.

Responsibilities:

• Leads staffing operations including recruitment, onboarding, supervision, and performance evaluation to build and sustain a competent, mission driven work force. Ensures effective staffing for coverage requirements.
• Coordinates and supervises Therapeutic Support Services staff ensuring essential teamwork and consistent adherence to all program policies and procedures.
• Supports professional growth and development for Therapeutic Support Services staff through regular structured coaching, team meetings, in-service trainings, modeling, supporting organizational awareness, and ensuring thorough communication.

• Develops and implements comprehensive Therapeutic Support Services Programs, including supporting program goals and creating policies and procedures.

• Oversees the daily operations of Therapeutic Support Services Programs
• Leads and promotes effective strategies for program management following models of practice.
• Oversee incident management, crisis interventions, and risk assessments while ensuring documentation is appropriate and submitted to oversight agencies in a timely manner.

• Leads post-incident debriefings with the TSS team.
• Promotes a positive, responsive team culture that model’s empathy, professionalism, and resilience.
• Collaborates with multidisciplinary teams to develop and maintain youth individualized crisis support plans (ICSPs).

• Ensures Therapeutic Support Services Program compliance with all relevant regulations and standards.

• Other Duties as Assigned.

Qualifications:

Elmcrest’s Core Values & Competencies:

• Honesty: Act with integrity and behave in a manner consistent with our policies, Code of Conduct and any regulatory and ethical guidelines. Utilize practices and techniques professionals train to interact with children, families and co-workers appropriately.
• Willingness to Learn: Open to new experiences and learning new skills and information that can improve professional development, progressive work environments and support the mission of Elmcrest.
• Dedication to Purpose: Display the necessary passion and empathetic abilities to serve the Elmcrest mission. Committed to improving the lives of children and families.
• Social Concern: Value human dignity and have respect for others. Actively seek out diverse approaches and points of view.
• Self-Examination: Systemically observe, analyze and utilize self-reflection to improve actions or results. Listen to constructive feedback and concerns and maintain positive relationships in the workplace.

Competencies:

• Emotional Regulation: Ability to stay calm and composed in high-stress situations.
• Empathy & Compassion: Deep understanding of trauma and the ability to build trust with youth in crisis.
• Team Collaboration: Works well with diverse staff and departments.
• Accountability: Maintains integrity in documentation, communication, and interventions.
• Resilience: Commitment to personal and professional growth in a demanding work environment.

Required Education and Experience:

• Bachelor’s degree in human services, social work, psychology, or a related field preferred.
• Minimum 4-6 years of experience working with youth in child welfare/juvenile justice, mental health, or crisis settings.
• Minimum of 3 years of supervisory experience.
• Experience with crisis intervention, risk assessments, and incident management.

Essential Job Qualifications:

• Excellent verbal and written communication, interpersonal, and problem-solving skills.
• Excellent organizational, planning, and time management skills.
• Excellent leadership skills to effectively manage and oversee all aspects of the program, including staff supervision, program development, and youth care.
• Ability to build rapport with youth, staff, and all stakeholders.
• Ability to make sound professional decisions quickly despite stressful atmosphere. 
• Ability to provide crisis intervention, including physical restraints. Restraints may include resistive force, bending, squatting, kneeling, lying down, and holding the youth to maintain safety.
• Ability to lift 50 pounds without assistance.
• Ability to sit, squat, crouch, and stand for elongated periods
• Ability to lift arms overhead in a reaching motion
• Ability to walk up and down stairs several times per day.
• Travel as required based on departmental needs.
• Valid Driver’s license with a driving record acceptable to our insurance carrier.

Equal Opportunity Statement: Elmcrest Children’s Center prohibits discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.

Accommodations: Elmcrest Children’s Center will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Elmcrest Children’s Center. Contact Human Resources with any questions or requests for accommodation.

At Will Employment: Your employment with Elmcrest Children’s Center is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Elmcrest Children’s Center, with or without cause, with or without notice, and at any time. Nothing in this job description or in any other policy of Elmcrest Children’s Center shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Elmcrest Children’s Center employees.