Minimum Education and Experience
Bachelor’s degree and two years’ experience in student personnel services or related field.
Required Skills
• Outstanding verbal and written communication skills with experience in higher education, advising, or customer service.
• Ability to work independently with minimal supervision.
• Ability to multi-task in a dynamic, fast-paced environment using multiple databases and software.
• Outstanding organizational skills.
• High level of proficiency in Microsoft Office. Experience with Jenzabar, , Canvas, and/or Slate a plus.
• Strong attention to detail and follow through.
Primary Responsibilities and Essential Job Functions
• Maintain working knowledge of college curriculum, policies, and college resources.
• Utilize CRM (Slate) to effectively manage new student transition to enrollment.
• Complete Transfer Evaluation Forms for new students within 48 hours of receipt of transcripts.
• Provide active, timely, and supportive academic advising to and communication with students, including follow through to non-responsive and non-registered applicants and returning students
• Record all advising notes in the appropriate systems.
• Track student progress towards completion and proactively assist with student retention from term to term.
• Provide outstanding customer service to current and potential students over the phone, in email correspondence and in person.
• Respond promptly to student issues and guide/direct prospective and current students to appropriate offices or information sources at Columbia College.
• Maintain and comply with Columbia College policies and procedures to support academic standards.
• Maintain relationships with appropriate campus constituents.
• Other duties as assigned.
• Ability to work evening and weekend hours during peak advising periods.
• Extended or non-standard hours are possible at start or after training.
