Operations Specialist - Payment & Risk

About the Role 

As a Payment Operations Specialist at BillGO, you’ll play a key role in maintaining the integrity and efficiency of our payment platform while supporting customer growth and retention. This role blends investigative work, operational oversight, and customer-focused strategy. You’ll help ensure payments are routed accurately, compliance standards are met, and billers have a seamless experience using our platform. Whether you're reviewing transactional data, supporting automation efforts, or spotting opportunities to improve biller satisfaction and volume, you’ll be a critical part of a mission-driven team focused on trust, accuracy, and scale. 

What You’ll Do 

• Review enrollment records, transactions, and account changes to ensure accuracy and compliance 

• Conduct research to validate business legitimacy and support operational decisions 

• Investigate and escalate anomalies, edge cases, or complex payment issues 

• Collaborate with internal teams to support automation and process enhancements 

• Work through Internal Payment Routing opportunities to maximize revenue 

• Provide insights and support to drive customer satisfaction, retention, and growth 

• Identify trends and opportunities to increase biller volume and platform engagement 

• Ensure clear documentation and communication across systems and teams to support continuity and compliance 

• Contribute to a positive, detail-oriented team culture focused on accuracy, trust, and continuous improvement 

What We’re Looking For 

• Exceptional attention to detail — nothing gets past you 

• Clear, professional written communication and documentation skills 

• Ability to manage multiple systems, tabs, and sources at once 

• Experience in compliance, financial operations, research, or data entry 

• A positive, focused work ethic and strong sense of accountability 

• Knowledge of BSA/AML or OFAC is preferred

Why Join BillGO? 

BillGO is a modern FinTech company on a mission to modernize bill payments and ensure trust across our platform. You’ll join a mission-driven, supportive team that values accuracy, collaboration, and continuous improvement. This role is ideal for someone passionate about financial operations and eager to contribute to a secure and compliant environment.