Schedule Navigator

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Schedules and coordinates internal and external clinic appointments to include but not limited to: Rocky Mountain Health Care Services (RMHCS) clinic, clinic assessments, PT/OT, dental, dermatology, orthotic, vision clinic, and other contracted providers appointments
• Collaborates with specialists and required RMHCS disciplines to ensure appropriate treatment plan coordination
• Calls to participants, MDPOA, Facilities and CareCom’s when making clinic and outside appointments
• Coordinates scheduled appointments with the transportation department
• Documents all incoming and outgoing calls in the participants’ chart
• Enters data into the Electronic Medical Record (i.e., scheduling, verification of services, etc.).
• Creates and maintains documents which may require arithmetic calculations
• Assists in the care and maintenance of department equipment and supplies
• Completes all other duties as assigned

ORGANIZATIONAL (CORE RATING FACTORS):

• Demonstrates support of the Company’s Mission, Vision and Core Values
• Provides Exceptional Customer Service
• Ensures discretion with confidential information in accordance with HIPAA guidelines
• Supports a collaborative work environment including courteous, helpful and professional behavior 
• Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts
• Adheres to and supports all Company policies and procedures
• Supports and practices safe work habits in accordance with policies and procedures
• Brings ideas, problems and concerns forward and participates in resolution and implementation
• Participates in and completes regulatory compliance trainings within the prescribed deadlines
• Attends required meetings
• Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency