IT Technician I

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Assists with the installation and support of wired and wireless networks and infrastructure.
• Maintains and installs wired and wireless computer devices and networks
• Maintains and installs VoIP Phones and supporting network infrastructure
• Troubleshoots determining causes of operating errors and researches solutions
• Trains customers on how to use email, Commercial Off The Shelf (COTS) Software and other applications
• Sets up new customer computers & manages access to appropriate shared files and systems necessary to their assigned job duties
• Sets up new user access to email, cell phones, desk phones, computer systems and networks
• Sets up Telecommute workers to work from home using VPN and Cloud based solutions
• Maintains camera systems ensuring access to these systems remotely
• Triage most inbound IT support calls, providing Tier 1 support and escalating when necessary
• Maintains, manages and documents inventories of printers and peripherals
• Responsible for maintaining documentation on computer, staff and peripheral inventories
• Maintains Antivirus software, software updates/patches, etc. on all computer equipment
• Maintains audio visual systems
• Other duties as requested/assigned

• Minimum High School Education or GED equivalent
• Must have a current Colorado Drivers License and driving record must be in compliance with Company policy
• This position requires high technical aptitude, a positive attitude, and a willingness to learn new things
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
• Understands the implications of new information for both current and future problem-solving and decision-making
• Basic Typing skills and some experience with common Commercial Off The Shelf (COTS) Software
• The ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new topics