MOUNTAIN ACTIVITIES SUPERVISOR

About the Venues  

Nestled in the heart of Utah, the Utah Olympic Park stands as a proud testament to the Salt Lake 2002 Olympic Winter Games. This dynamic multi-use facility boasts Nordic ski jumps, sliding tracks, and a captivating 2002 Winter Games museum, alongside a plethora of adventure activities. Meanwhile, Soldier Hollow Nordic Center hosts a cutting-edge biathlon range and offers a sprawling 31-kilometer trail system for cross-country skiing and snowshoeing in the winter, transforming into a haven for mountain biking and hiking enthusiasts come summertime. As a cornerstone of the Utah Olympic Legacy Foundation, our mission extends beyond sports excellence to nurturing champions in both sport and life. We strive to craft experiences that ignite the spirit of communities, ensuring our Olympic legacy shines brightly for generations to come. 

About the role 

As the Mountain Activities Operations Supervisor, you will be responsible for supervising daily operations in both Soldier Hollow Tubing and Utah Olympic Park Mountain Adventures departments. They must be able to open, operate, close, and troubleshoot any complications in all activities. The Mountain Activities Supervisor must have leadership skills and be a positive role model, with the ability to direct, empower, and discipline staff. 

Major Tasks and Responsibilities   

• Operations:  

• Be a ‘Supervisor on Duty’ as scheduled or needed, independently overseeing the daily operation of the Mountain Activities.  

• Maintain guest and employee safety as a top priority and follows all safety procedures.   

• Communicate and coordinate with Guest Services, Corporate Sales, Lift Operations, Mountain Operations, Patrol and Public Programs as needed.   

• Ensure all guides and leads perform their duties as trained. Hold staff accountable to their duties by discipline/reward as needed.   

• Make quick problem-solving decisions pertaining to customer complaints, operations, and staff.   

• Work as part of a team assisting in other areas of the department as needed including admin, training and maintenance.  

• Make regular rounds and be present at the activities to ensure efficiency of employees and operations.   

• Review daily paperwork (inspections & reports) to identify and resolve issues.  

• Fill in and work any activity and position within the department as needed, including lunch rotations.  

• Deliver morning safety meeting and track daily reports and inspections, follow up as needed. 

• Utilize and maintain necessary paperwork and record keeping regarding:  

• Employee event records  

• Incident reports  

• Lead reports  

• Daily inspections  

• Training reports  

• Oversee daily operations of Soldier Hollow Tubing 

• Meet with Manager on a regular basis to:  

• Review operations and staffing strategies. 

• Participate in budgeting process.  

• Review training procedures 

• Review and assist with maintenance & inspections 

Minimum Qualifications 

• Minimum 18 years of age   

• A valid Driver’s License.   

• Flexible work schedule – must be available to workdays, evenings, weekends, and holidays.  

• Ability to work outdoors in all temperature/weather extremes.  

• Ability to lift or move up to 60 pounds.  

• Must be able to stand on feet for extended periods of time.  

• Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting.  

Required Knowledge and Essential Skills  

• Excellent communication, interpersonal, and leadership abilities.  

• Ability to meet deadlines.  

• Ability to function well with managers, supervisors, subordinates, coworkers, and the general public.  

• Strong organizational skills with an attention to detail.  

• Able to handle a fast-paced work environment.  

• General management and accounting knowledge.  

Employee Benefits/Perks 

A comprehensive benefits package is available that includes medical, dental, vision, paid time off, and 403(b) with company matching, and more.