District Manager- Pacific Northwest

Location: Hubbard, OR or Pasco, WA.

SUMMARY:  The District Manager (DM) plays a pivotal role in the oversight and management of Pacific Ag Rental's district locations. Responsible for driving operational excellence, financial performance, and customer satisfaction, the DM collaborates closely with Branch Managers, Account Managers, and the Regional Vice President to ensure seamless service delivery, adherence to budget, and strategic growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operations:

• Spearhead the implementation of innovative strategies, competitive pricing models, and growth focused organizational plans across district branches.
• Translate Regional Vice President’s objectives into tangible goals for branch management, sales, and service teams, consistently measuring results.
• Exercise prudent expense control across all district branch operations, conducting cost reviews and recommending adjustments for budgetary targets.
• Proactively evaluate branch and district performance, taking swift corrective actions when deviations from standards occur.
• Introduce and enforce efficient workflow processes throughout the district.
• Provide effective leadership for employee relations, encompassing communication, coaching, training, and development.
• Ensure strict adherence to safety protocols and guidelines.
• Collaborate with the Regional Vice President and Executive Staff on program effectiveness, budget planning, and forecasting.
• Direct and oversee personnel across all branch and district departments.
• Work in conjunction with branch managers to ensure timely servicing, readiness, and delivery of rental assets.
• Exhibit proficiency in financial analysis, including understanding profit and loss statements and balance sheets.
• Collaborate with PAR Branch Managers to drive daily operations, profitability, customer service levels, quality control, and overall growth.
• Partner with branch and Safety/Compliance Managers to maintain regulatory compliance.
• Liaise with STAR Management staff on sales growth, performance, and forecasting.
• Champion a clean and safe work environment through collaboration with all branch staff.
• Lead weekly staff meetings to inspire teams toward surpassing customer service and revenue objectives.

Customer Service:

• Monitors rental order fulfillment to uphold high customer satisfaction levels.
• Ensure rapid repair, servicing, or replacement of PAR equipment in case of breakdowns or issues.
• Regularly engage with customers to gauge their satisfaction and identify opportunities for improvement.
• Identify equipment and technology needs within the district to enhance service offerings.

General Requirements:

• Establish and maintain effective channels of communications with management, coworkers, vendors, and business contacts.

• Cultivate strong relationships with equipment dealers and suppliers in the region.

• Adhere to safety procedures, using safeguards and following safety rules in all activities.
• Uphold a professional demeanor that reflects positively on PAR and STAR, while fostering a similar attitude in others.

• Exhibit organizational skills, self-motivation, enthusiasm, dependability, attention to detail, flexibility in scheduling and prioritization, and commitment to excellence.

• Manage tasks in response to shifting deadlines and priorities to achieve positive outcomes.

• Demonstrates proficient written and verbal communication skills, including accurate grammar and professional correspondence.
• Maintain a valid Class C driver’s license and insurable driving record (if authorized to drive by Safety Manager).

• Promote teamwork and a collaborative atmosphere, coupled with a sense of humor.

QUALIFICATION REQUIREMENTS

Education and/or Experience: 

A minimum of 5 years of related experience preferred, or equivalent combination of education and experience, showcasing effective decision-making and strong people management skills.

• Solid background in Operational and Financial performance is essential.
• Prior experience in budget development and P&L review.
• College degree is preferred.
• Familiarity with rental services is a plus.

Computer Skills:

• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.

Language Skills:

• Proficiency in English
• Spanish language skills are a plus
• Ability to effectively communicate information to customers, co-workers, and management in both written and verbal forms.

Mathematical Skills:

• Application of math concepts to practical situations.

Reasoning Ability:

• Proficiency in problem definition, fact-finding, and drawing valid conclusions.

WORKING CONDITIONS: Working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

ENVIRONMENT:

• Work time is split between telecommuting, the office, shop, and yard in a variety of weather.
• Regular time is spent on the computer and phone.
• Noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

• Occasionally: Drive, sit, bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift up to 100lbs.

MACHINES, TOOLS, AND EQUIPMENT:

• Seldom (1–5%): ___________________________
• Occasionally (6-33%): _____________________
• Frequently (34-66%): ______________________
• Continuously (67-100%): computer, telephone, truck

TRAVEL:

This job requires routine travel (up to 50%) across multiple Pacific Ag Rentals districts, depending on the assigned region. Travel may include one or more of the following areas:

• Central Coast
• North Central Valley
• South Central Valley
• Southeast
• Pacific Northwest