Operations Analyst

Title: Operations Analyst 

Department: Operations

Reports To: Sr. Operations Manager

Hours Required: Full-time, Exempt

Location: Riverside, CA*

* This role will start with full-time work at our offices in Riverside, CA. After training, hybrid will be available approximately 2 days per week. 

Compensation: $70,000 - $85,000

The Job

At Jenson USA, we’re passionate about bikes, the outdoors, and the people who love both. Based in Riverside, we’re a leading retailer of all things cycling — from mountain and road to e-bikes — plus a growing selection of camp and hike gear. Our corporate office and warehouse is one of a kind in the region, and many of our team members are riders and adventurers themselves. While outdoor enthusiasm isn’t a job requirement, don’t be surprised if you end up joining a trail ride or swapping campfire stories with your coworkers. 

We offer a flexible, welcoming environment filled with down-to-earth people who care about what they do. 

As we continue to grow, we’re looking for a Business Analyst to help us turn data into insight — connecting the dots between operations, finance, and strategy to drive smarter decisions across the business. 

The Business Analyst will partner closely with our Operations, Finance, and Leadership teams to analyze business performance, identify opportunities for efficiency, and support data-driven decisions. 

This role bridges the gap between the numbers and strategy — ideal for someone who’s naturally analytical, loves problem-solving, and can translate numbers into actionable recommendations. 

Check out who we are here: jensonusa.com 

The Benefits

We offer a variety of benefits and perks for full-time employees, including: 

• Medical Insurance: 100% paid employee only HMO coverage, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend. If you are out of network, additional costs may apply.

• Time Off: 15 days (3 weeks) of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.

• Employee Purchase Program: Access to purchase our full inventory at cost + 3.5%.

• Retirement Plan: 401(k) Plan with 4% matching.

• Additional Insurance: Dental, vision, and supplemental insurance options

• Flexible Spending Accounts

• Professional Growth & Development Opportunities

Essential Duties and Responsibilities

• Develop, maintain, and refine operational budgets and forecasts for warehouse, freight, and call center cost centers. 

• Partner with the Operations team to identify cost drivers and efficiency opportunities in areas like transportation, production, and warehouse operations. 

• Conduct variance analysis versus budget, forecast, and prior year; provide insights into cost drivers and performance trends. 

• Evaluate the ROI of business projects or investments, including vendor partnerships, process improvements, and technology implementations. 

• Partner with operations and finance teams to create monthly performance dashboards highlighting KPIs such as labor utilization, cost per order, cost per call, and cost per shipment. 

• Support capital budgeting and capital expenditure (CapEx) planning and tracking 

• Support warehouse operations leadership with labor forecasting, productivity modeling, and throughput analysis. 

• Participate in or lead Lean Six Sigma projects aimed at reducing waste, improving productivity, and enhancing process flow. 

• Quantify and track the financial impact of continuous improvement initiatives across departments. 

Preferred Qualifications

• Bachelor’s degree in Finance, Business, Economics, Data Science, Engineering, Industrial Operations or other related field.  

• 3–7 years of experience in financial analysis, business analysis, or FP&A — ideally within e-commerce, retail, or distribution. 

• Advanced with Excel, data warehouses and BI tools, SQL experience a plus (e.g., Power BI, Tableau, Looker). 

• Strong analytical and problem-solving skills; ability to translate data into meaningful insights. 

• Solid understanding of financial statements and cost analysis. 

• Experience building financial or operational models (labor planning, freight cost modeling, etc.). 

• Comfortable working cross-functionally and managing multiple priorities in a fast-paced environment. 

Nice to Have:

• Experience in e-commerce or consumer goods industries. 

• Familiarity with marketing performance metrics (CAC, LTV, ROAS). 

• Experience with ERP or data visualization tools. 

• SQL or data querying skills (or strong willingness to learn). 

Skills/Abilities

• Adaptability - Demonstrates flexibility with change.

• Organization – Effectively manages time and the workspace.  Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.

• Proactive Anticipation of Needs – Addresses problems and acts to prevent them.  Utilizes analytical skills and broad understanding of the business to effectively interpret needs.

• Communication – Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.

• Service Oriented – Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.

• Team Player – Works as a competent member of the team, willing to provide back-up support for others.

• Computer/Technical Ability – Is proficient in using standard office equipment.  Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.

• Judgement – Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction.  Swiftly refers problems/issues to the appropriate person when necessary. 

• Initiative – Works effectively while asking for direction when needed.

Jenson USA is proud to operate as a drug-free workplace.  All new hires must complete a pre-employment drug screen and background check. 

Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.    

Rev. 10/30/2025