E-Commerce Processor

SUMMARY:

E-Commerce Processor duties include, but are not limited to, receiving, processing/sorting, documenting, photographing and researching donated specialty items. Through quick and efficient selection and processing of donated goods, E-Commence Processors assist their department in meeting it budgeted revenue while minimizing costs.

REPORTS TO:

E-Commerce Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Consistently arrives at work and on time; notifies the E-Commerce Manager of absence in advance.
2. Demonstrates a professional, presentable appearance, including adherence to dress code and positive attitude.
3. Is knowledgeable of, and utilizes, PPE as required for the position and the job duties.
4. Is knowledgeable of, and adheres to, the DGR Purpose Statement, DGR Guiding Principles and Goodwill Values.
5. Provides excellent customer service to all customers (internal and external); answers all emails and phone calls within 24 business hours; ensures all team members provide excellent customer service.
6. Safeguards company property (including donated goods) and employees. Reports any incident of accident, theft, fraud, waste or unauthorized possession of company property to E-Commerce Manager the same day as the incident.
7. Maintains confidentiality with information such as performance evaluations, corrective actions, individual wage and salary rates and other sensitive information.
8. Works within approved budget. Contributes to profits and revenue. Conserves organizational resources. Maximizes Expense to Revenue (E/R) ratio.
9. Monitors feedback from E-Commerce customers daily. Provide excellent customer service to eCommerce patrons including, but not limited to, answering questions about merchandise, promptly processing returns, and quickly and accurately shipping merchandise. Resolves customer/donor complaints or problems in a timely and courteous manner with the goal of achieving customer satisfaction while complying with agency policies and procedures.
10. Maintains systems related to the sale of goods through online platforms including, but not limited to, ShopGoodwill and eBay. Develops Goodwill’s presence on emergent selling platforms to diversify and expand revenue in eCommerce.
11. Assists the E-Commerce Manager with tracking the sales of the posted items and record daily sales.
12. Assists the E-Commerece Manager with inventorying, ordering, and keep secure supplies related to eCommerce.
13. Assists the E-Commerce Manager with maintaining an efficient and organized work area for the processing, photographing, and shipping of merchandise including a cataloging system for incoming and outgoing merchandise.
14. Fulfills and supervises production functions such as: track and document production goals and other production areas. Receives donated goods from stores, sorts and selects merchandise, prices and marks items and performs other production functions as determined by supervisor.
15. Ensures sold items are packed and shipped carefully and promptly.
16. Ensures that all paperwork and reports are completed accurately and in a timely fashion.
17. Orders supplies to replenish quantities on hand in a timely manner.
18. Performs opening and closing procedures of the store.
19. Assists in the maintenance of a safe, clean, and orderly work environment, complying with established procedures and policies.
20. Meets daily processing goal; effectively works as a team to meet the revenue budget of the department.
21. Assists in the selection, cleaning, description writing, and item posting onto the online retail platforms used by the E-Commerce department.
22. Assists in the photographing of items for posting on retail platforms.
23. Maintains accurate processing record(s).
24. Assists with the organization of inventory to ensure incoming items are credited to the correct store and any items to be returned are sent back to the correct store.
25. Attends all training sessions as required by the Agency.
26. Performs other duties as assigned that would lead to successful operation of department, team and/or mission.

QUALIFICATIONS:

Education and/or Experience: High school diploma/GED or equivalent combination of education and experience. Production, processing, or warehouse experience desirable. Typing speed of at least 40 words/min required.

Screenings: A background screening will be completed as a condition of employment.

SKILLS

Equipment: Proficient with computers, phone systems; familiar and comfortable with cameras and lighting.

Teamwork: Shows respect and sensitivity for those with barriers to employment; exhibits objectivity and openness to other’s views; gives and welcomes feedback; contributes to building a positive team spirit; supports the mission of the Agency; ability to maintain self-control and deal effectively with customers, co-workers and management.

Communication: Ability to communicate and work effectively with persons with disabilities and disadvantaging conditions and the public; ability to read documents such as instructions; ability to write accurate descriptions; edits work for spelling and grammar; presents numerical data effectively; listens and gets clarification; approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position.

Mathematical: Simple math skills (counting, basic addition and subtraction) with reasonable accommodations; accurate with numbers.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions; works well in group problem solving situations; includes appropriate people in decision-making processes; makes timely decisions; prioritizes and plans work activities; uses time efficiently; adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events; takes responsibility for own actions; keeps commitments.

Development: Measures self against standard of excellence; strives to continuously build knowledge and skills; demonstrates persistence and overcomes obstacles; applies feedback to improve performance; seeks increased responsibilities; asks for and offers help when needed.

Computer Skills: Has knowledge of and able to use Outlook, Word and Excel; experienced with Point of Sale (POS) systems.

Physical and Work Environment Demands:

The physical/environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands and fingers to handle or feel objects, talk, hear and smell. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

While performing the duties of this job, the employee is exposed to a moderate noise level; regular need to work all shifts- mornings, evenings and occasional weekends. Environmental conditions are protection from weather conditions but not necessarily from temperature changes.